Lakpa Dorji Tamang

Meta ENS RunOps Data Center Technician at HCLTech, ensuring the continuous operation of critical infrastructure through proactive maintenance and rapid troubleshooting. Known for delivering dependable, high-quality results in high-demand data center environments. * Trained, mentored, and supervised new technicians on rack turn-ups, fiber dressing, proper fiber handling procedures, and projects. Guided troubleshooting and resolving repair tickets for GB300 racks, T91 racks, and other systems, helping ensure efficient operations and adherence to quality standards. * Support Cable testing & Optics using basic tools: One-Clicks Dry cleaner, Loopback, VIAVI Device for value analysis, VFL for fault & damage, & EXFO FIP-500 for MMC Cleaning. Installed optical transceivers into network switches and associated equipment. * Strong understanding of: Fiber optic installation and handling, Structured cabling standards, and Cable management best practices. Ability to read and interpret: Rack elevation diagrams, Floor layouts, Cabling matrices, and Installation work packages * Collaborated with external vendors and internal stakeholders to coordinate project activities, resolve technical issues, and ensure timely completion of deliverables.

Oversaw on-site operations involving contractors, subcontractors, and vendors, ensuring compliance with established standards, procedures, and local regulations. Delivered Tier 1 and Tier 2 desk-side support, troubleshooting, and resolving hardware, software, and network-related issues for end users. Executed IMAC services (installs, moves, adds, and changes) across a wide range of equipment, including desktops, laptops, tablets, monitors, printers, POS systems, and network infrastructure such as routers, firewalls, switches, access points, and servers. Performed desktop and COTS software installations and upgrades, including system staging and imaging; provided break-fix support and conducted bench repairs and remedial maintenance. Managed IT asset inventory, ensuring accurate tracking, documentation, and lifecycle control of equipment.

Performed IMAC services (installs, moves, adds, and changes) across desktops, laptops, tablets, monitors, printers, POS systems, and network infrastructure including routers, firewalls, switches, access points, and servers. Installed, configured, and upgraded desktop and COTS software, including system staging and imaging. Delivered Tier 1 and Tier 2 desk-side and help desk support, troubleshooting and resolving hardware, software, and network-related issues for end users. Provided break-fix support, including bench repairs and remedial maintenance on IT equipment. Supported LAN and network connectivity activities to ensure reliable system performance. Coordinated with third-party IT vendors to resolve incidents and support service delivery. Managed IT asset inventory, ensuring accurate tracking, documentation, and lifecycle management of equipment.

This is a full-time on-site role for a Service Desk Technician (US Citizen Only) at 22nd Century Technologies Inc. in Wiesbaden, Germany. The Service Desk technician will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, repairing computer equipment, and providing Help Desk support. Columbus City School Full-time IT Field Tech to work 8 hours daily, Monday through Friday. Responsible for completing tasks involving the daily operation of computers, hardware/software configuration, audio/video systems, network, printer, smart board, and problem analysis/resolution.

Working for Ohio State's DMV, Title Bureau & Court House. Lexmark Printer Refreshment Project, Configure Network Printer (TCP/IP), Run Network Cables from switches to offices and front desk, Repaired Kiosks, Replaced Signature Pad & Camera Station.

Window Operating System Software Image Deployment with Data Erasure Software Blancco as IT Support Technician.

Software and Hardware technician, Repaired, replaced, troubleshot, teardown & built up for Apple, HP, Dell, ThinkPad, Asus, and various brands of Laptops. Also, software Image deployment for Fifth Third Bank & US Bank Software in Laptops, desktops, SurfacePro, & VoIP Phones for Retail, Home & Call Center Usage.

Fully equipped in A+ & Net+. Classroom Education and Hands-on Experience.

Inbound and outbound, inspected, repaired, QC, and escalated all Chromebooks and laptops. Count and manage inventory. Established good relationships and practiced practical communication skills.