Lakeyta Davis, BS

As a Life Insurance Agent, my role is to help individuals and families protect their financial futures through personalized insurance solutions. I serve as a trusted advisor—educating clients, assessing their needs, and recommending appropriate coverage options, such as term life, whole life, final expense, or annuities. Responsibilities: • Recruit, train, and mentor new life insurance agents to build a high-performing sales team • Provide one-on-one coaching to improve agent productivity, client retention, and sales performance • Conduct team meetings, sales trainings, and product knowledge sessions • Monitor individual and team performance metrics to ensure consistent growth • Support agents in the licensing process and onboarding procedures • Set performance goals and create action plans to help agents reach income targets • Ensure compliance with state regulations and carrier guidelines • Develop and implement effective sales strategies and lead generation systems • Foster a positive, purpose-driven team culture built on integrity and service • Track and report team performance using CRM and other tracking tools • Provide real-time support during client calls, applications, and underwriting issues • Communicate updates, promotions, and announcements from carriers or agency leadership • Recognize and reward top performers to boost team morale and motivation

• Actively participate in the resolution of auto claims from beginning to end • Showed empathy to customers while determining coverage & liability. • Partnered with appraisers, estimators & body shops to manage vehicle repairs • Effectively communicated with Insurer's, policyholders and attorneys via inbound and outbound • Determine the settlement of auto claims for policyholders. • Reviewed accounts for subrogation & litigation issues precisely and promptly. • Managed claims to ensure standards were met and on track for timely accurate resolution • Drafted denial letters, Reservation of Rights and other complex correspondence to insureds. • Interpret policy contacts and identify how coverage applies to a particular loss • Accurately documents files to include all key claims activities

Department of Human Resources and Civil Service • Updated HRIS System with title changes, terminations and employee events • Performed Benefit Adjustments • Provided Technical Support to employees for system issues • Analyzed Excel Report • Extracted HRIS Data for reports • Performed system testing • Communicated with employees in regard to event changes for system updates • Implemented Process improvements • Analyzed data and statistics for trends and patterns with attention to recruitment & hiring • Prepares reports of data results, presenting and explaining findings to senior leadership • Conducted audits to ensure that jobs are properly classified as exempt or nonexempt • Analyzed complex issues to assure the employees concerns were addressed • Built quality relationships that positively impacted the organization and the employee experience • Ensures compliance with data privacy regulations and best practices. • Performed other business needs as needed