lakeshia moore

* Owner of an In-House childcare facility in which I ran daily. * Establish rapport & sense of trust with children & parents. * Care for children: daily living skills, meals, socialization, academics, e.g., circle time, songs, & crafts. * Maintained proper paperwork for parents and for my business.

* Provided back up support to the school secretary & nurse, e.g., answered phones, filing, faxing, medication assistance, & greeted visitors. * Collaborated with teacher to plan & implement daily activities, e.g., circle time, songs, dancing, & crafts. * Establish rapport & sense of trust with children & parents. * Care for children (some with behavior problems): daily living skills, meals, socialization, academics & recreation.

* Ensured agency was compliant with current healthcare regulations. * Fulfilling Human Resources role, including hiring & training of administrative staff & caregivers as well as monitoring/evaluating staff performance. * Ensure medical records are current & accurate. * Oversee payroll, Ordering Supplies, Marketing & Scheduling. * Ensure patient Satisfaction; communicating with patients regarding inquiries & complaints.

* Led a diverse team at a home health technology/consulting company which provided EMR and billing features for clients. * Selected by management to train new team members on client satisfaction, products and services, systems, and company policies and procedures. * Created incentives to assist team in meeting weekly goals and boost team morale * Handled escalated calls to resolve concerns and complaints. * Provided project planning, and collection, monitoring, and reporting team status.