lakeisha freeman

* Provided professional training and consultation to 120 different company’s employees concerning STD, LTD, FMLA, life, vision, dental, and health insurance. * Served as a liaison between insurance companies, managers, and employees. * Executed extreme confidentiality. * Analyzed benefits programs as part of overall employee compensation packages * Displayed in-depth knowledge of federal and employment laws and benefit laws.

* Manage health, personal lines, and life insurance benefits. * Collaborate with strategic benefit plans to meet the needs of the consumer. * Build and maintain relationships as they pertain to resolving questions, disputes, claims, and invoice accuracy.

* Developed department’s first incentive performance plan which motivated staff and resulted in a 23% increase in performance. * Effectively managed time and caseloads based on number of sessions per week. * Quickly responded to crisis situations when severe health and behavioral issues arose. * Efficiently gathered information from families and social services agencies to inform development of treatment plans. * Collaborated closely with the interdisciplinary team members on development of appropriate case plans meeting individual patient needs. * Provided diagnostic impressions based on patient history and clinical assessment to other health care staff.

* Implemented an innovate employee incentive program, with resulted in a 45% increase in staff productivity. * Conducted new employee orientation to foster positive attitude toward organizational objectives. * Serves as a link between management and employees by handling questions, interpreting and administering contracts. * Develop trusting and emphatic relationships with customers and employees, demonstrating understanding of concerns and ability to intervene appropriately. * Investigate customer accounts and energy theft, while demonstrating my ability to work independently, multitask, and cope with pressure.