Lai Wa Fong

· Facilitate and enhance project efficiency by removing blockages and establishing company’s inventory. · Participate in Canadian Manufacturing Trade Show for the company. · Minimize tooling cost for projects by sourcing material suppliers and negotiating for better pricing. · Develop project plans, established milestones and took necessary actions to meet deadlines. · Coordinate internal resources, vendors and cross-functional departments for project execution. · Manage resource conflicts and capacity planning, making sure company’s resources have capacity to work on upcoming projects.

• Company Award in Project Management role in 2023 and completed the Executive Training course of Columbia Business School. • Reported to SVP of Project & Platform Delivery, managed project budgets of up to HKD$10 million, ensuring deliverables were met within financial forecasts and making cost adjustments as necessary to meet business objectives. • Managed IT Agile projects, system operation risks, addressed audit observations and delivered artefacts. • Identified opportunities and developed project scope and objectives involving relevant business stakeholders. • Facilitated and spearheaded planning, daily stand-up, sprint, and scrum meetings. • Identified, communicated, and managed risks and issues impacting project delivery. • Delivered and renewed mobile app functions supporting business needs and improving customer experience. • Improved system robustness using proactive system monitoring and resilience architecture. • Mentored and guided 8 newly joined project managers as well as 20 developers on adhered project policies. • Provided status/financial updates and progress reports to project stakeholders in PSC meetings. • Fostered collaborations among international teams and supported Great Bay Area Franchise growth with OCBC group capabilities.

• Executed project planning, user requirements collection, business analysis, UAT arrangement, business process flows and reported progressions. • Facilitated the successful implementation of strategic business operations migration project. • Performed user requirement analysis, business process, and workflow modeling. • Enhanced and participated in development of products or services as well as operational excellence. • Resolved and clarified workflows for e-KYC and Dream-cash projects. • Researched E-banking, Virtual Banking, and Fintech functions in Hong Kong.

· Worked with business stakeholders to develop and implement AML compliance-related projects and raised IT requests. · Identified deficiencies in the SAS transaction monitoring system, designed alert scenarios, and fine-tuned thresholds. · Modified business rules and scoring in the AML screening system to meet HKMA requirements. · Assisted in developing a compliance framework and updating policies and procedures. · Performed data analysis with SAS, SQL, and Excel, reporting monthly AML statistics.

· Transformed business requirements into technical specifications for AML, E-fraud, FATCA, CRS, HKMA regulatory, and transaction monitoring reports. New 100 reports were produced annually. · Conducted feasibility studies, business analysis, and post-transaction monitoring reports for AML/CFT. · Managed quality control and review of business requirements documents. · Oversaw SAS User Support Helpdesk and User Training.