Laissa Almeida

I drive IT modernization and automation initiatives at Accenture, ensuring operational efficiency and strategic alignment. • Collaborated with CIOs and stakeholders to align IT strategies with business goals. • Led infrastructure modernization projects across on-premises, cloud, and hybrid environments, enhancing reliability and operational efficiency. • Defined architecture and roadmaps while implementing observability, SRE and AIOps, including Dynatrace and ITSM integration. • Conducted IT assessments and designed operational models, focusing on financial analyses and TCO optimization.

In my role at Accenture, I focused on developing and improving technical solutions that support business objectives and resilient operations. • Spearheaded the development of technical solutions aligned with business goals, focusing on infrastructure. • Leveraged standard processes and best practices to create accurate effort estimations for global IT projects. • Business Case & Staffing Planning • Technical and Commercial Proposal • Risk assessment and financial measurement of risks • Ensured adherence to technical standards set by the Enterprise Architecture organization, promoting solution consistency.

• Developed and designed comprehensive solution plans, including scope, estimates, and delivery models. • Ensured adherence to Managed Delivery Principles during the Opportunity Phase. • Supported delivery leads in significant re-planning efforts, addressing scope changes effectively. • Development of technical infrastructure solutions, costs, pricing, and business case

As CSDM I work day by day with focus of problem-solving assessment and resolution. Main responsibilities: • Managing Infrastructure Accounts – Products and Education industry (Cloud, SAP AMS, Data Center Services, and IT Governance) • Stakeholder interactions (Executives, C-Level, etc.) • Identification and evaluation complex problems for area of responsibility. • Creation solutions in situations in which analysis requires an in-depth evaluation of variable factors. • P&L Management • Sales support and Upsell • Discuss strategy technologies solutions • Quality and Assurance • Security management – Client data protection

Project and service delivery specialist in Intelligent Cloud and Infrastructure. Main responsibilities: • Client Service Delivery managing infrastructure contracts for industries of telecom, CPG and HPS • Upsell and sales • Strategy technology • P&L management (deliver within set budget) • Support 24x7 IT infrastructure operation (cloud, datacenter, network and governance) • Project (Agile and Waterfall), baseline, contract, and data protection management • Q&A and customer satisfaction • Report financial results (Brazil and LATAM team) • Report service level agreement (SLA) for client managers and C-level

Acting managing external vendor relations within Operations Department (AMS). Main responsibilities: • Manage external vendor relations within Operations Department (AMS) • Perform as functional bridge amongst external vendors as well as internal stakeholders • Coordinating all vendor management tasks (Brazil and LATAM) • Support 24x7 (managing vendor’s contracted SLA) • Monitoring contractual agreements • Supporting/delivery agile projects and changes with application, infrastructure global team and SAP/Legacy

Acting in the Sales and Service Management as responsible for key base accounts. Main responsibilities: • Responsible for key base accounts (managing infrastructure and application contracts for industries of telecom, health, CPG, advertising and utilities) • Q&A and customer satisfaction • Up selling T-Systems portfolio solutions in base customers • Financial targets at the end of the month and year (revenue and costs) • Billing • Support T-Systems technical team about Customer´s contract specifications • Manage customer service operation and technical assistance to ensure quality services • Project implementation - data center migration (as a sponsor)

Responsible for customer management, interface with Financial, Legal and Commercial areas, relationship with clients focused on problem solving, follow-up of project implementation, participation in management meetings, among other project activities related to System Integration and IT infrastructure