Lady Cepeda Gonzalez

Sea freight operation. Import, Export, Cross trade. LCL, FCL, IMO, RORO, break bulk, freight forwarding Collection coordination worldwide through the collaboration with multiple agents. Direct communication with the shipping company and clients. Analysis of profitability and suggestions for improvement, in collaboration with the Maritime Operations department

FCL and LCL Maritime Import Operations. Management of general cargo and dangerous goods shipments. Customer and supplier service; incident management.

Managing emails, phone calls, and requests from social media. Building sustainable relationships and trust with customer accounts through open and interactive communication

• Strong communication skills, ability to utilise a high standard of mathematical skills, experience with Cash Management, Banking and Change orders, working within an IT environment, good timekeeping skills and be able to work to deadlines, have a good working knowledge of Microsoft Excel, among others. • IT Troubleshooting. • Ensuring things run as smoothly as possible, supporting the essential operational running of the store and delighting the customers. • Counting and setting up the tills each morning and completing nightly cashing up and banking procedures efficiently and to a high standard in line with Lush’s Cash Handling guidelines. • Investigating till discrepancies and communicating these to the Accounts and Management teams. • Processing petty cash, refunds, exchanges and staff discounts. • Completing weekly audits of the store cash flow. • Learning and enforcing The Cash Handling, Security and PCI Compliance, Procedures and Policies in store. • Maintaining and reporting any issues with till equipment. • Ensuring product codes and prices are recorded, correct and up to date. • Facilitating the shop floor team with their usage of the till, reducing queues, offering advice and delivering training to the team members.

Supervising a team of 35 employees. Being responsible for: • Multiple administrative activities, such as collecting data and applying it to appropriately handle supply orders, sales forecasting, setting up productions, marketing and planning staff schedules. • Assisted in staff recruitments, interviews, inductions and training. Monitoring team development, directing team briefs and conducting performance reviews. • Exceeded business targets regularly through inspiring staff, forward-thinking planning and advanced training. • Supervise practices for handling payments (Banking, daily checks, petty cash, refunds, cash flow etc). • Supervise service and production operations. Ensure safety practices are followed. • Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Planning and directing daily operations. Marketing digital, data, distribution, and sales. • Manage calls, emails, visitors, and inquiries. Attend to clients and ensure customer satisfaction • Responsible for the financial statements, increasing profits and reducing costs • Responsible to hire, train and mentor staff Own business, trading of goods between Colombia and Ecuador. Import and export of products.

• Responsible for scheduling (appointment, calendar, and meeting management). Preparing domestic and international travel logistics (itineraries, visas, etc.) • Coordinating internal and external meetings/activities (i.e., facility reservation and set-up, hotel accommodations, catering, etc.) • Handle special projects with demanding deadlines • Front desk reception back-up (greeting visitors, handling deliveries, answering phones) • Preparing and organizing documents for client proposals and presentations (contract tracking, printing, organizing, and archiving meeting/support materials).

• Responsible for providing efficient resolution to client queries and ensuring clients receive effective communication regarding case processing • Website. Offline lamarketing (Banner) • Compiling detailed scope of work reports which are sent to surveyors and clients • maintenance of budget models, collating information from various systems to produce an analysis of year-to-date actual results and future projections. Maintaining and updating information within the financial forecasting model

The MSc International Business with Human Resource Management (HRM) programme allows it to acquire mastery of both the macro and micro contexts of international business with a keener focus on a human resource management context. More specifically, it would enhance its ability to acquire, develop, and integrate international business theory whilst developing the skills to apply such theories in terms of international business practice and a greater appreciation of human resource management matters in international business. Particular insight on managing and leading teams as well as applying HRM theories and concepts in an international context. • Key modules: International Human Resource Management, Business Ethics, Managing and Leading People • International Business Strategy, International Business Management, Managing Organisations, and Individuals, Global Integrative Project, International Management and Organizational Functions

Microeconomic analysis provides the formal underpinnings for individual decision-making. Macroeconomic examination of collective agent behaviour. Economic reality and essential national and international factors, producing sectors Advisory reports on businesses, organisations, industries, governments, or regions. Sources of pertinent economic data for decision-making. Accounting, finance, business organisation, and marketing principles are among the business management elements covered.

Basic protocol techniques and organization of events