Laboni Paul
Customer Success Manager @ Classplus
India
Noida
Computer Software
Personalized Medicine, Customer Experience, Strategic Planning, Scaled Agile Framework, Customer Success, Room Service, High Quality Standards, Customer Acquisition Strategies, Customer Service, Building Long-term Relationships, Service Quality, Service Delivery Management, Retention Strategies, Client Relationship Strengthening, Client Relations, Bengali, Hindi, Client Onboarding, Collaborative Problem Solving, Strategic Partnerships
Experience
Customer Success Manager
Classplus
Customer Success Manager
Classplus
Noida, Uttar Pradesh, India
Growth Manager
Classplus
Customer Delight Manager
Classplus
Customer Manager
Classplus
Designed and executed customer satisfaction and feedback mechanisms. Developed retention strategies to reduce churn and improve client loyalty. Led and mentored customer service teams to improve service quality. Monitored support metrics such as resolution rates, customer satisfaction (CSAT), and response times.
Room Service Server
Vivanta By Taj Goa
Member
Taj Group of Hotels
Managed guest orders accurately via phone as a Room Service Order Taker (RSOT), which ensured prompt and courteous service. Coordinated with kitchen & service teams to ensure timely food and beverage delivery to guest rooms. Maintained high standards of hospitality and communication in line with Taj brand guidelines. Recorded & fulfilled guest requests & dietary needs, which ensured a personalized service experience.
Food and Beverage Service
Radisson Blu Temple Bay Mamallapuram
Guest Services Associate
Radisson Blu Resort Temple Bay
Managed assigned restaurant section during service hours, ensured prompt & attentive guest service. Took food & beverage orders accurately and processed them through the POS system (order punching).
Internship Trainee
HYATT REGENCY KOLKATA
Education
Kendriya Vidyalaya
Kendriya Vidyalaya
Laboni Paul's Contact Information
Phone
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