Kyondra Hartwell

- Analyzed KPIs and implemented process improvement solutions resulting in a 23% increase in cost efficiency. - Collected monthly data and measured forecast accuracy for staffing, collaborated with HR to identify and address variations. - Developed a daily shift-planning tool using various coding-related functions such as, IF and VLOOKUP functions, & Pivot Tables to protect cost efficiency while prioritizing quality for over 50,000 packages. - Analyzed site capabilities, production data, and capacity utilization to support capacity/volume planning. - Generated plans to support plant efforts in successful cost and planning performance to bridge the gap between our current performance and our benchmark rates. - Supervised, trained, and developed 100+ associates to uphold the company's values, practices, and processes. - Spearheaded engagement team that created employee programs that contributed to the 10% decrease in attrition site-wide. - Conducted regular performance management audits with associates and implemented an incentive program that increased productivity by 15%. - Effectively communicated influenced, and managed network changes and software integrations across all levels of the organization. - Collaborated with the transportation team to schedule and/or reschedule inbound & outbound line hauls. - Determined solutions and best practices to share with the network to improve Amazon Delivery stations in the southern region. - Analyzed workload and scheduled staff to make necessary adjustments and resource allocations to meet deadlines.

- Spearheaded internship program that clearly defined interns’ roles and collaborated with surrounding colleges to create direct pipelines to recruit students fit for internship opportunities. - Increased traffic to church’s website by utilizing Search Engine Optimization (SEO) tools. - Leveraged Salesforce Studio to engage with over 15000+ spectators and online members of the church and to prioritize posts. · Consistently seen an increase in the involvement of members of the church and local community at events. · Wrote scripts and operated teleprompter for the weekly newscast that aired during weekly services.

· Coordinated events for residents. · Implemented new processes internally to improve efficiency in the overall function of the office. · Supervised all aspects of front reception to assist external customers and internal colleagues. · Prepared important documents for incoming and outgoing residents.

Aggie News and Views is a student ran news show on the campus of North Carolina A&T State University.

· Performed diverse administrative tasks including, routing incoming calls, addressing and resolving client account issues and providing quality customer service.

I graduated cum laude with a Bachelor's degree in Journalism and Mass Communication concentrating in Multimedia. I plan on continuing my education to receive a Master's degree in Business Administration.