kylie johnson-owen

provider relations network analyst

About

I am a graduate of Western Oregon University with a degree in Theater Arts. My 12 years of customer service experience include six years of storefront retail, five years as a full-time Customer Service Representative, and two years as a Box Office Manager. In all instances I have worked directly with customers via telephone, email and onsite. Multitasking and adapting to change come naturally to me. I am tech-savvy, organized, and able to grasp new information and concepts promptly. In crisis situations, I move quickly and calmly to meet the needs of the customer and my co-workers. I bring an unconquerable positivity (a spunk if you will) to every situation I encounter. I find joy in going out of my way to make other peoples’ days.

Country

united states

City

portland

Industry

hospital & health care

Skill

singing, dance, acting, music, musical theatre, performing arts, event planning, improvisation, drama, theatre, plays, arts administration, stage, voice acting, client relations, collaborative leadership, public speaking, sales, collaborative problem solving, problem solving, client liaison, client services, customer retention, customer satisfaction, customer service, entertainment

Experience

box office manager

third rail repertory theater

2013-6 - 2015-3 · 1 yr 10 mos

member of the mentorship company

third rail repertory theater

2012-9 - 2013-6 · 10 mos

* Managed gift certificates for the company. * Assisted the Box Office Manager with Season Subscriptions. * General office tasks: copying, scanning, filing, etc.

customer serivce representative

ccli

2008-8 - 2013-5 · 4 yrs 10 mos

* Handled written and verbal communications for all North America. * Expert in Copyright Law as it pertains to religious music. * Provided technical support for both Windows and Apple platforms. * Worked with a team to write and develop a Customer Knowledge Base. * Self-motivated problem solving to serve the team and customer. * Researched song ownership and explain how to proceed with permissions. * Lead team communication to present a unified response to the customer. * Applied patient and deliberate communication to ensure customer comprehension.

substitue teacher

del norte unified school district

2008-3 - 2008-6 · 4 mos

* Worked with children ages 3-18 and communicated effectively with assistant staff and other teachers. * Utilized strong leadership skills to maintain classroom management. * Diffused potential issues and adapted quickly to new situations.

checker

safeway

2007-7 - 2008-3 · 9 mos

* Scored highly in check out times and well as Customer Secret Shops. * Quick and accurate memorization of produce codes and product SKUs. * Confident operation of a computerized cash register. * Obtained a high proficiency in verbal customer contact and efficient checkout and bagging ability.