Kylee Killpack, MPA

- Full-cycle recruiting across all departments including Marketing, HR, Finance, IT, Wholesale, Innovations, and Retail. - Partner with C-suite executives to strategize and meet hiring needs. - Implement and manage SOPs and SLAs to optimize recruitment processes. - Utilize AI tools to enhance talent acquisition processes and effectiveness - Manage relationships with platforms like Indeed and LinkedIn. - Oversee a team of two, using systems like Workday, Trello, Microsoft Office Suite, Jira, and Calendly.

- Managed end-to-end recruitment processes for various roles from entry-level to senior director positions. - Screened candidates, scheduled interviews, and collaborated with hiring managers. - Developed and implemented recruitment strategies and best practices.

PeakU’s mission is to mitigate domestic and dating violence by empowering teens and young adults to build and connect to their sense of self through educational resources, workshops, and community partnerships. - Secured 501(c)(3) status, enabling PeakU to operate as a non-profit organization. - Coordinated with schools to schedule program sessions and implemented educational resources and workshops. - Recruited and managed volunteers, ensuring alignment with organizational goals. - Distributed newsletters, training materials, and established organization standards. - Represented PeakU at community events, enhancing public relations and awareness. - Played a key role in domestic violence prevention by empowering teens and young adults through educational programs.

- Conducted full-cycle recruiting for over 50 open positions across six hotels. - Reduced open requisitions by 50% and managed background checks and onboarding. - Developed community relationships and utilized tools like ICIMS, Workday, LinkedIn Recruiter, and Ultipro.

- Established a non-profit branch, created mission statements, and planned fundraising events. - Managed billing, remote learning administration, and front desk operations. - Supported the executive director with various projects and improved administrative processes.

Full cycle recruiting for 6 different hotels in the Salt Lake City area.

- Increased volunteer hours by 3% and engaged in public relations activities. - Managed day-to-day operations, volunteer recruitment, and community outreach. - Coordinated events for guests and maintained social media presence.

- Managed gift shop inventory, reducing cost of sales significantly. - Developed and implemented training programs and daily checklists for staff. - Handled payroll, disciplinary actions, interviewing, hiring, and exceptional customer service.

Assist in taking care of guests upon arrival, during their stay, and after departure. Respond to guest surveys, correct billing issues, assist in guest recovery. Pre-arrival planning and blocking for group arrivals. Training new employees, scheduling, Assisting in interviewing job applicants. Running AM or PM shifts. Inventory, ordering, pricing and coding (paying bills) for gift shop

Assist in taking care of guest upon arrival, during their stay, and even after departure at our hotel. Respond to guest surveys, correct billing issues, assist in guest recovering. Pre-arrival planning and blocking for group arrivals. Training new employees. Assist in interviewing job applicants. Running AM or PM shifts, assiting other departments when front desk staffing permits.

Check guests in and out, taking phone calls and transferring them to the correct department or helping the guest with what I could assist with. Assisting guests with issues they have at the hotel, guest recovery, etc.