kyle bedalov

Combination role of Account Manager and IT Manager working in the best interest of our customer base.

Liaison between students/teachers and the Technology and Information Services team.

Responsible for creating technical guidelines for client side installations and developing a company wide vision for services and products offered. Implemented strategies for the Consulting and Technical Departments, and supported clients.

Purchased, received, and maintained inventory for company with $2 million in annual sales.

Compiled a dual meet record of 4-1, with a 2-1 record in the Classic 8 Conference. Tied for 2nd Place at Sectionals and finished 15th at the 2014 State Meet

Led the team to 13 All American selections, 13 Academic All American Selections, 28 Conference Meet Event Champions, 26 Sectional Meet Event Champions, and 2 State Individual Event Champions. Compiled a 81-43-5 dual meet record overall, with a 49-28 Conference dual meet record. Divine Savior Holy Angels High School is a Catholic college preparatory high school that excels at preparing young women intellectually, spiritually, and personally.

Developed business justification for creating and implementing social media across the business. Increased social media presence by educating clients and perspective clients on products and services offered.

Head Women's Swimming Coach for Waukesha North/Kettle Moraine High School. Compiled a dual meet record of 34-18, with a 19-15 record in the Classic 8 Conference. Have qualified 26 individuals and 10 relays for the WIAA State Meet, and have had 23 Academic All Americans.

Responsible for supporting end users, implementing strategies for software application roll outs, and maintaining hardware inventory. Created technical guidelines for installation of new hardware, developed a division wide standard for desktop and laptops, and assisted in the individual growth of each Office Systems member. Supported 1,700 users.

Responsible for supporting the full compliment of clients with hardware installation/implementation and software needs as it relates to the digital format industry. Internally responsible for MAS200, including process flow, general maintenance, and improving efficiencies.

BPI is $6M printing company that is a complete source for all large format documents. They are a family owned business for over 50 years servicing A/E/C, municipal, industrial and color graphics communities. Their web site is www.bpiinc.com

Manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved. Ensuring that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements. Working internally with project managers to provide and coordinate technical resources and meet or exceed project goals and expectations.

Computer Science, 1987 - 1991

Activities and Societies: Varsity Swimming and Diving Letter Winners Club Computer Homeroom

Activities and Societies: Beta Pi Epsilon, Swim Team, WCCX Sports Department