Kyle T. Johnson

• Managed pricing architecture, discount strategy, and lifecycle planning for a multi-platform catalogue of 1000+ SKUs, optimizing revenue, units, and longtail health. • Negotiated and executed monthly platform featuring opportunities which resulted in significant uplift in discoverability and demand, including up to ~20× increases in wishlist adds for priority titles. • Executed ongoing back-catalog optimization across Steam, PlayStation, Xbox, and Switch, delivering double-digit YoY revenue growth through smarter discount cycles, pricing realignment, and improved visibility placement. • Worked hands-on with 40+ development teams to align commercial plans with product goals (edition strategy, discount cadence, store readiness, and post-campaign learnings). Improved storefront conversion and wishlist generation through data-led presentation: key art alignment, short description digestibility, tagging strategy, and store best practices. • Built automated reporting workflows to provide a daily view of catalogue performance, cutting manual reporting from days of work to one hour. • Provided in-house voice acting and motion capture for internal titles.

• Operated as a multilingual sales administrator and consultant supporting clients primarily in the automotive sector across account management, office operations, and project coordination. • Designed and deployed novel invoicing practices, reducing past-due instances by 93% within the first month. • Built pricing schedules, discount rates, quotes, and standardized CRM practices to streamline internal workflows. • Developed and implemented standardized data hygiene practices for the location and its clientele to streamline operations

• Engaged in extensive and dynamic research regarding the effects of foreign acquisitions of small to medium-sized enterprises in terms of their regional activity and sourcing patterns.

• Achieved exemplary rankings in service amongst mystery shoppers and customer reviews, contributing to the highest-ranking blue-ribbon customer service ranking in the history of the arena. • Ensured the safety of important figures and items including but not limited to: The Stanley Cup, The Tampa Bay Lightning National Hockey team, Lady Gaga, Jim Gaffigan, etc. • Directed line traffic for numbers in excess of 20,000 clients per event.

• Facilitated pre-registration and eligibility data-entry for English and Spanish-speaking victims of Hurricane Irma. • Assisted in systems maintenance and troubleshooting. • Directed line traffic for numbers in excess of 5,000 clients per day.

• Provided in-depth qualitative market assessments and business development proposals in various economic regions throughout the United States. • Organized and presented a $1 million market entry plan for a start-up operation in the state of Washington.

• Traveled to numerous locations from Brooksville, FL to Venice, FL to maximize product appeal to the customer on a uniform scale. • Communicated with superiors and consumers alike to ensure the satisfaction of the consumer and stimulate a meaningful and convenient shopping experience.

• Operated part-time at Jane Bancroft Cook Library while simultaneously studying at the New College of Florida and maintaining a position as an international writing consultant with System Soft Technologies. • Contributed directly to the reorganization of inventory to allow a renovation initiative to proceed ahead of schedule.

• Operated full-time as a writer, editor, and translator of important company documents and communications. Participated and provided input and perspective in cross-cultural interactions and group meetings.

• Facilitated and expedited the purchasing process of consumers through communication and accompaniment. • Organized and cataloged inventory to provide an easier layout for the consumer. • Ensured the clean and orderly nature of the workplace was never compromised or unhygienic.