Kyle Lapp

• Working directly with a City Councillor, oversee her calendar to ensure proper time management of meetings. • Oversee public correspondence from Ward constituents and the process required to address their unique concerns. • Advise the Councillor for upcoming city council meetings, constituent concerns and meetings, promotion and marketing, and public facing communications. • Managed social media on Facebook and Instagram including writing and designing posts and responding to Edmontonians who reach out through those platforms. • Successfully designed various items such as promotional items, posters, newsletters, social media images, and more.

Corrected 1.5 million plus errors on Albertans immunization records. Proactively auditing records to find errors. Liaison with immunization providers in regards to immunization records.

Working in the Alberta Health Emergency Operations Centre. Researching, drafting, editing, and preparing high-volume ministerial correspondence and other briefing materials to assist in information requests from the Premier’s office, Minister’s offices, and MLAs. Created and integrated a reporting system that assists in identifying the operational efficiency of the correspondence office for Alberta Health Leadership and elected officials.

Using the Madcap Flare program, writing help documentation for internally built applications. Writing of release notes for updates to applications. Writing process documentation for existing applications, new applications, and internal IT processes. Quality assurance testing of applications before final release. Building report catalogs and creating style guides for help documents and IT department editing.

Assisting with promotional activities such as creating new sales, contests, and new ways to promote the store. Writing copy for website and product descriptions for a new eCommerce venture. Providing the best customer service experience possible towards selling cell phones and accessories. Taking phone repair or unlock orders. Performing minor phone repairs and unlocks. Merchandising of stock. Organization of shipping duties associated with the online portion of the company.

Contract position to gather market research data from residents of Spruce Grove regarding their solid waste. Provide those who were willing to make a garbage reduction commitment with a kitchen catcher to help reduce organic waste. Operated the S-Cubed social media accounts to further the above goals which saw over 11,000 views in two weeks.

Working with the Clothesline program, efforts focused on raising brand awareness to the grow the donor base. Participating in local events and advertising on Edmonton and Grande Prairie community papers and online classifieds. Creation of PSAs for radio, television, and print media. Solicitation through email to target households holding garage sales. Organization of the Edmonton office's participation in a nationwide partnership event with Curves.

Contact point for local businesses along Whyte Avenue for one of the biggest festivals in the area. Ad space sales in the Artwalk guide and distribution of key informational guides. To seek opportunities to create more partnerships and sponsorship for the Art Walk.

European field study program which focused on global storytelling and luxury branding. We visited a number of cities in Austria and Italy.