kyle kessler

Deliver maintenance and repair services for all telecommunication lines within designated area. Demonstrate flexibility and reliability in handling other responsibilities, as necessary, Apply excellent customer service skills in accommodating all telephone and DSL subscribers in need of technical support, promptly addressing concerns and issues regardless of the area. Entrusted with great sum of responsibilities and expansive area of coverage; relied upon to provide efficient service due to expertise in Information Technology. Oversee the implementation of a new system and provide training to initial users.

Acted as lead consultant in charge of handling computer hardware and networking problems. Guarantee the proper documentation of each issue for future referral and training assistance. Coached team members and consultants regarding issues related to quick resolution and accomplishment of goals. Facilitated training on Cisco Clean Access and University Network, and appointed as main / head consultant for professionalism and expertise.

Designed, developed, and maintained web applications dealing with an array of business activities. Integrated use of SQL Databases for collection and storage of data within applications. Gained extensive exposure and capabilities in application development and documentation. Took the lead and met set timelines on a number of application projects within a limited time frame.

Provided computer-related assistance to the president, administrator, secretary, and associates with execution of daily and emergency maintenance standard procedures. Developed and analyzed computer software and hardware issues. Exemplified in-depth knowledge of software applications, such as GroupWise, Banner, and Nolijweb, while controlling networking system for the entire university.

Create and maintain all network security and project documentation for the U.S. Customs and Border Patrol National Finance Center LAN Helpdesk Team. Create meeting reports and project related spreadsheets on a routine basis. Assist the local project manager with a number of project planning and support tasks throughout the organization.

Activities and Societies: President, Member of Sigma Phi Epsilon Indiana Delta