Kyle Jiang

Project Manager, Stragety & Transformation APAC

·Working with multi-regional IT Operations Management and local OpCos, managing demand/change requests with Managed Service Partners end to end, ensuring compliance with contracts / MSAs. ·Ensuring proposals are optimised for cost via a deep understanding of the contracts in the relevant portfolio ·Manage multiple Partner Requests from inception through to delivery. ·Create and maintain historical contractual records ·Implement process and vendor improvements associated with the Request and Order Management ·Liaise with Procurement, Finance, Legal, IT Teams and the Partners to ensure requirements are clear and that the process runs smoothly from concept through to delivery and payment. ·Execute WPP internal processes including contract approvals and the raising of purchase orders in a timely fashion. ·Lead meetings to support the effective operation of the Demand and Order Management processes ·Perform partner reviews and performance insurance ·Involve in commercial governance board meetings, escalate concerns and problems with key central and regional stakeholders. ·Involve in the onboarding of new partners post contracting ·Perform Partner Management practices, governance, in life management and assurance ·Support network infrastructure HW procurement process across APAC countries(especially China) , built effective relationships with China Cisco & Palo Alto account managers and local suppliers/resellers to help OPCO & ITOM for HW procurement. Conducted meetings with Cisco and Palo Alto account managers, fostering regular synchronization of information on HW products, agreements, and lead times. Gaining insight into negotiation details and progress.

• Provide end to end support through NSSR(Non Standard Service Request) process for IT infrastructures across APAC countries. Manage & prioritise NSSR demand and planned major programmes with all internal/external stakeholders. Work closely with Service Provider/Client Team/WPP Operating Company IT BP to ensure cleared requirement and solutioning/contract in a properly/timely manner. Develop effective working relationships with key stakeholders. • Ensure NSSR demand move forward in a timely manner within the compliance of process and the expectation of related stakeholders, as well as the benefit of WPP on cost & contract perspective. a) NSSR Demand pipeline compliant with agreed process under registration, solutioning, approval and delivery phase. Ensure process & solutioning/contract consistency and accuracy. Ensure compliance with WPP IT standard through NSSR process with support from WPP Commercial/Finance/Architect Team. b) Drive cost saving through end-to-end process support. i. Ensure solutioning/contract quality and correctness with proper approach to save cost, focusing on resources treatment, pricing and calculation. ii. Explore proper solutioning approach and direction for cost saving by ensuring optimal design and procurement approach. c) Regular governance meeting with internal/external stakeholders to prioritise, identify and manage dependencies/risks between projects and actual demand as well as to ensure proper expectations from each stakeholder(Sub-region IT lead, Operating company). Escalate problem in time. • Drive continuous improvement for NSSR projects delivery quality & timeline. a) Instituting best practice project management tools and methods. b) Identifying common project blockers and assigning mitigation actions. c) Teamwork with PM/Delivery team to ensure project healthy during their life cycle. • Analyse & drive service provider to achieve continuously improvements to ensure better quality and capability.

Account(ABC,Agricultural Bank of China Data Centre) Service Management Leader and Technical Leader at GTS, IBM Shanghai: Job responsibilities include: ->Lead technical planning for ABC DC account projects including hardware architecture planning and logical configuration. ->Manage service team and daily account operation, Conduct service quality control with delivery team periodically. Built sound relationship with customer, gained high customer satisfaction and became the trusted partner to customer. Perform bridge work between customer and company, escalate problems in time. ->Develop field team and customer technical skills by team coaching and customer training. ->Work smoothly with Level2&PFE(Product Field Engineer) support team to support ABC account daily service and projects. ->Manage internal & external resources to support critical case include technical support and customer care. ->Work closely with sales team for pre-sales work, service design and proposal writing, in charge of service opportunity realization. ->Take project planning, implementation and management for major projects taken place in banking data centre to ensure projects’ health in their life-cycle. Lead team to deliver project within budget, time and customer satisfaction ->Lead periodic meeting within delivery team and customer to review and report project progress, the risks identified, the problem encountered and the methods to solve issues.

Account(BOC, Bank of China Data Centre) System Service Representative at Global Technology Service Department, IBM Shanghai. Job responsibilities include customer account management, event planning, system availability assess and maintenance with ITIL practice. Perform post sale maintenance of IBM zSeries and other vendor hardware and software. Work on hardware related issues using problem analysis and problem solving skills for the identification and resolution of hardware situations at customer site.