kyle jeffers
greater minneapolis-st paul area
About
My experience is diverse. When I was younger I worked with autistic children, assisting with their communication & personable skills. Today, I work with technology, and have provided my services to the biggest brand names (Apple, Honeywell, Microsoft, etc.). My interests are Psychology, Finance, Stock Trading, and Computer Technology. I'm goal-driven, and confident going up against any challenge. I have several skill sets, and have experience working inside multiple industries. Feel free to connect!
united states
minneapolis
computer software
customer service, troubleshooting, microsoft office, technical support, team leadership, customer retention, contact centers, time management, workforce management, team management, sales, system administration, data entry, windows 7, computer hardware, customer support, help desk support, desktop computers, printers, software installation, wireless networking, computer maintenance, network administration, process improvement, business process improvement, remote desktop, active directory, operating systems, windows server, group policy, public speaking, team building, supervisory management, blackberry, networking, proficient typing skills, microsoft operating systems
Experience
greater minneapolis-st paul area
sales supervisor
amr - a marketing resource
Direct Supervisor to both an Inbound and Outbound Sales Team for the country's struggling newspaper industry. (Pioneer Press, Sacramento Bee, Seattle Times, etc.) :: Directed the Customer Retention Team. We had strong retention numbers at a time of the industry dying down. ::Created a fun & rewarding environment for Sales to take place and be generated. We worked to negotiate new Billings terms for retention purposes and new accounts.
team leader
expert global solutions
Managed up to 30 Inbound Agents ::Implemented Root Analysis to Evaluate Areas of Opportunity and Efficient Skills ::Quality Assurance & Management ::Focus on Customer Retention and Growth in the Company ::Visual Operations ::Coach to Performance KPI's ::Providing a Fun Work Environment ::Payroll Management
traverse client advisor
open systems inc
Education
university of north dakota
education
itt technical institute
applied science
itt technical institute - harrisburg
applied science
Graduated with an Associate's of Applied Science in Computer Network Systems"]
university of phoenix
psychology
kyle jeffers's Contact Information
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