kyle hoch

* Primary point of contact for multiple key customers * Track and forecast critical account metrics * Drive company growth and maintain long lasting customer relationships * Successfully manage crucial customer escalations * Organize and manage HVAC maintenance projects as well as other customer specific projects * Assist with billing and invoicing

* Primary recruiter and point of contact for current and potential players * Sourcing for potential prospects through various databases * Created excel database of coaches for local high schools in order to create positive word of mouth * Handled administrative aspects of recruiting and golf operations, including emails, mailings, and paperwork for University * Created practice and tournament schedule that catered to players * Helped manage both recruiting and operating budget

* Performed cashier duties including accurate handling of cash * Promoted company programs including having highest capture rate of all cashiers with loyalty card * Provided expert advice and golf club fittings for customers * Repaired and regripped golf clubs * Managed apparel merchandising standards

* Promoted programs such as loyalty cards, surveys, warranties on eligible products, and private label credit cards. * Repaired golf clubs * Drove add on sales to improve units per transaction * Responsible for setting Sunday ad in golf section * Maintained corporate signage standards for in store specials sales and other weekly sales events * Handled cashier duties when required * Provided excellent customer service with custom club fittings

* Manage cash office and safe counts * Handle all customer service issues * Train and coach all new employees * Accurately handle cashier duties * Promote company programs including credit cards, protection plans, and loyalty cards * Manage schedules and working hours

Activities and Societies: Sigma Tau Delta Literary Society

Activities and Societies: Society for Human Resource Management