kyle helmle

it regional manager

About

Experienced and self motivated Information Technology Technician with a demonstrated history of working in the automotive industry. Skilled in Windows Server, Customer Service, Information Technology, Continuous Improvement, and Leadership. Strong IT professional with a Bachelor’s Degree focused in Information Technology from Baker College of Flint.

Country

united states

City

auburn hills

Industry

automotive

Skill

information technology, leadership, microsoft office, customer service, continuous improvement, team leadership, server 2012, stratos, simpana, windows server, windows server 2012, vmware vsphere, apc ups, apc, cisco telepresence, cisco, cisco unified, landesk, ivanti, symantec endpoint protection, symantec pgp encryption, symantec rse, windows 7 migration, windows 10, office 2016, active directory, account management, project management, executive support, clickshare, webex, at&t global network client, key performance indicators, troubleshooting, windows 7, telepresence, file servers, vlan, motivated

Experience

it manager

faurecia

2018-2 - 2018-9 · 8 mos

team lead i.t technician at faurecia

faurecia

2016-6 - 2018-1 · 1 yr 8 mos

* Responsibilities: * Technical responsibilities of mid-level desktop technician * First point of contact between management and technician teams at site. * First point of contact for all executive support * Assign and manage tasks of mid-level technicians while providing guidance and support when needed * Assist in performance evaluations for mid-level technicians * Install and upgrade Vsphere ESX virtual hosts * Activate and assign ports on switches to appropriate VLAN, per device function * Projects: * Assisted in design, migration, and monitoring of a new server room consisting of 5 cabinets with 2 full rack UPS’s. Migrated 15 servers from Leibert system to APC Rack, UPS, and cooling along with 4 switches and backup systems.

i.t technician

faurecia

2014-6 - 2016-5 · 2 yrs

* Responsibilities: * Managed file permissions and shares on the file servers through Windows Server 2012 * Monitored and troubleshot backup jobs through Simpana * Imaged PC’s and distributed packages (locally and through scheduled tasks in Ivanti) * Installed and configured software on Windows XP, Windows 7, and Windows 10 OS * Addressed user issues through ticketing system (Stratos) while providing efficient, friendly and complete customer support * Projects: * Mass deployment of Windows 7, Office 2010, and Symantec PGP encryption to a total of 400 workstations throughout one site. * Assisted Level 2 and Level 3 engineers with active directory migration; initiating front-end migration, monitoring that it was completed properly, and troubleshooting; setting expectations with end users.

i.t intern

faurecia

2013-10 - 2014-6 · 9 mos

* Responsibilities: * Imaged PC’s and distributed packages (locally and through scheduled tasks in LanDesk) * Installed and configured software on Windows XP and Windows 7 OS * Addressed user issues through ticketing system (Stratos) while providing efficient, friendly and complete customer support * Exported and rotated tapes for Simpana backups * Projects: * Mass deployment of Windows 7 and Symantec PGP encryption for 200 total users across 2 sites