kyle hathaway

As the Banking/ATM Technical Support Specialist (TopGun), I play an integral role in many service delivery support processes and work in partnership with the product's service planning, product engineering and critical situation project office groups. The Banking/ATM Technical Support Specialist have an assigned customer or territory workload. Responsible for keeping my product technical skills current by providing on-site assistance to Product Support Specialists and System Service Representatives (SSRs) on difficult problems, product specific support programs, temporary assignments to assist the brand or Maintenance and Technical Support education teams and scheduled mentoring/skills transfer activities.

* Collaborate with colleagues, management, service writers, parts, and cosmetic specialists, staff, and customers to achieve a safe and effective work environment. * Diagnose and repair of complex BMW/MINI B&N series gasoline turbo and non turbocharged engines. * Rewired, pinned out, reprogrammed complex K, D, and CAN BUS 12V wiring systems, and MOST BUS Fiber Optic Automotive networking. * Completed engine tear downs to replace pistons, rings, camshafts, timing chains, rockers, lifters, and cylinder head * Machined cylinder heads, setup valves and springs, set timing of camshafts and Vanos control units. * HVAC certified in automotive air conditioning r12 and r134 systems, repairs, and recovery. * Team leader in facilitating problem solving and analytic diagnoses of mechanical and electrical systems. * Utilized diagnostic scanning technology and analytical equipment to repair and monitor proper operation of mechanical parts.

* Honda engine certified in 4 and 6 cylinder removal, rebuild, and reseal of engine block, pistons, rings, timing chains and belts, cylinder head, camshafts, lifters , and springs. * Honda HVAC certified in high and low pressure r12 and r134 air conditioning system, diagnosis and repair. * Certified in Honda Hybrid systems, and safety * Real time 4 wheel drive Transfer case diagnosis and repair * Suspension and CV axle repair on front wheel and real time 4 wheel drive systems * Created essential paperwork using specific policy procedures for warranty claims. * Facilitated effective warranty claim communication between factory and office to assure complete claim payment. * Liaison between the company and customers to regain and maintain satisfaction for a win/win relationship.

* Certified3, 5, 7, 6, 8, X, Z, and M series Vehicles, Gasoline, Turbo Charged, And Diesel fuel delivery systems. * Installed and wired in vehicles alarms, driving lights, amps, performance and M series engine, fuel, and air delivery systems, suspension and wheel upgrades. * Hybrid vehicle certified in systems and repair, fuel and electric delivery system. * 4, 6,8, 10, and 12 cylinder tear down, machining, and repair of blocks, pistons, rings, cylinder heads, camshafts, springs, lifters, timing chain, and timing belts. * Automatic 4, 5, 6, and 8 speed Transmission rebuild, removal, diagnosis, and repair. Manual 4, 5, and 6 speed clutch drive transmissions. 5 and 6 speed Auto/Manual SMG transmissions. * Trained and mentored new employees and cultivated a strong team oriented atmosphere. * Assisted the IT department in transitioning a Modic based computer system to a Microsoft based computer system. * Installed an ISIS server and software and trained all technicians in its use. * Applied knowledge of past model vehicles to anticipate future problems for transition to repairing newer models.

responsible for troubleshooting, reporting, scheduling, and performing repairs and preventive maintenance on Diebold equipment at customer sites. Equipment includes ATM's, alarm systems, CCTV, bank equipment, vaults, etc. Must be able to prioritize, comply with processes, quality checklists, and accurately report service data. Acts as the primary customer contact and must be able to foster good working relationships. Must be able to organize and inventory truck stock parts and tools.