kyle downs

vmware administrator

About

A dedicated and hard-working team player. Always looking to improve and innovate the processes in place. VCP6-DCNV

Country

united states

City

washington

Industry

information technology and services

Skill

customer service, microsoft office, computer hardware troubleshooting, customer support, remote user support, software troubleshooting, windows server, windows 7, windows 8, vmware, active directory experience, windows 10, remote troubleshooting, software deployment, vmware certified professional, data center virtualization, technical support, data center, system administration, office 365, windows server 2008 r2, html5, cascading style sheets, computer hardware, windows server 2012, management, hardware virtualization, network virtualization

Experience

windows server administrator

sev1tech

2017-11 - Present · 8 yrs 11 mos

Windows Server Administrator supporting 50+ customers and applications.

it specialist

sev1tech

2015-2 - Present · 11 yrs 8 mos

Manage and distribute all software and hardware for 180+ users in the company. Create, implement, and manage an IT Help Desk for the company. Maintain Corporate Headquarters as well as provide IT Support for Users in remote locations. Participate and assist in multiple data center "relos" and assist in the implementation of many different Corporate Initiatives/Projects. Provide support and create training documentation for Users on Windows 7, Windows 8, and Windows 10 devices on a company-wide scale.

tier 2 support

sev1tech

2016-5 - 2016-6 · 2 mos

Supported a short contract for a client in the Greater Denver Area by providing Tier 2 Technical Support to over 300+ local/remote users.

microsoft sales expert

best buy

2012-9 - 2015-2 · 2 yrs 6 mos

Provided Sales assistance to customers specializing in the Microsoft Store. Provided support to customers interested in Windows-based systems.

vmware administrator

sev1tech

2018-7 - Present · 8 yrs 3 mos

* VMware Certified Professional (VCP NV) Lead VMware Administrator for multiple environments containing 200 * VMs and supporting 50 * customers/applications with varying OS.