Kyle De Guzman

- Generate detailed sales and inventory reports and deliver data-driven business development recommendations to management. - Conduct market and product research, competitor analysis, and pricing evaluations to drive online sales revenue and strengthen competitive positioning. - Identify and assess untapped product opportunities and emerging markets to support strategic expansion and new business development initiatives.

- Troubleshooted with 25 users daily to resolve technical issues, ensuring smooth operations and minimizing downtime. - Organized and maintained inventory of 200+ IT assets, including computers, peripherals, and software licenses, achieving a 100% accuracy rate. - Assisted in the installation, configuration, and maintenance of 100+ computer hardware, peripherals, and software applications.

- Developed and maintained organized ticket records, making it easier to track needed repairs and prioritize tasks, resulting in a 30% improvement in ticket resolution time. - Worked closely with external groups to make sure OIT data centers run smoothly, improving communication and coordination for a 20% overall performance boost. - Efficiently replaced UPS unit batteries, adhere to procedures, and ensure eco-friendly disposal.

- Diagnosed and troubleshooted 20-30 tickets daily, addressing issues like password resets, to contribute to a more efficient and productive work environment. - Committed continuous self-improvement daily by staying updated with the latest IT trends and technologies. - Listened to constructive criticism from coworkers to allow us to improve daily work processes and enhance overall team performance.

- Ensured a daily clean and hygienic work environment by regulating sanitation and adhering to health and safety standards - Supervised and led 5 employees daily to maintain productivity and customer service levels - Coordinated shift workers for inventory receiving, auditing, and restocking of over 100 items