Kyle Roberts

I spoke with customers to find out what their situation was and what products or services would best suit their need. I was a key part of the development of their texting procedures to contact customers and getting their feedback. Developed surveys to track customer experience. Designed the services kiosk board to drive their attention to other services offered, increasing up sales. Using my Tech skills, I went out on jobs to set up and install jobs for clients. critical thinking came into play to develop a strategy before beginning as to get the job done in the required time and keep on track.

Developed relationships with guests and created a seamless experience to create positive alignments about the company. Was an integral part in developing new procedures to enhance experience and optimize operation. Helped in building a strategy to use historical data on guest volumes to prepare for events and compare the attendance rates.

I was responsible for leading the team to give our guests our high standard of experience. I built business models that outlined what we do and how to achieve the required outcome. I used our data tracking program to track historical volumes to account for staffing needs and placement of the staff. I had a key role in developing the valet at a new hotel opening which included designing the valet drive, signage, and processes that would be implemented there. My role included leadership, staffing, hiring, account management, and brainstorm meetings.