Kyla Rudd

Provides a happy, educational, and fun experience for all who visit the store Engage dog and cat owners in conversation, connect with them on a personal level, and help them find solutions to fulfill the needs of their animals, while ensuring that staff members are doing the same Performs transactions at the point of sale, cash handling and other financial procedures accurately and efficiently Makes decisions based on good judgment and Mud Bay's mission and values Leads, trains, and works with team to maintain the cleanliness, organization and attractiveness of store's sales and support areas Leads, trains, and works with team to maintain inventory by continuously and accurately receiving, rotating, restocking, and facing the store Leads, trains, and works with team to ensure accurate stocking levels and quantities on hand to provide a fully stocked and functional store Communicates with the manager and leadership team frequently to provide useful information ensuring the growth of staff’s abilities, performance and needs Considers and anticipates the needs of the store and the team while reflecting the values and character of Mud Bay Opens and closes the store – leading the team during the day

Welcoming guests with professionalism and genuine care Proactively determining the needs of our guests Being the expert in our area to deliver great concierge services Ensuring every guest request is met and followed up on Making reservations and reviewing reservations for accuracy and special requests Proactive positive communication with internal and external guests Answering phones Checking guests in and out Completing a daily check list of routine tasks Writing reports to summarize tasks of shift and guest experience Drawing custom welcome and greeting cards for guests Finding creative solutions for problems to improve daily work life

Buying stock for the store by keeping up with current trends Having a knowledge on fashion and a strong vocabulary Being knowledgeable in all areas of customer bases outside of my own personal style and knowing what is popular for those customer bases Cash handling Welcoming customers and creating bonds with and remembering regulars Tagging items and assisting at the dressing rooms Personal shopping Creating store displays and dressing mannequins Creating presentations and reports to help teach staff Training and supervising employees to ensure great customer experiences Key holding and scheduling stations for staff for the day Creating and curating content for company Instagram

Photographing concerts to promote artists Editing photographs and curating galleries of shows for fans Writing show reviews for concerts I photographed Performing video interviews with bands to promote upcoming work Reaching out and making connections with press contacts for access to shows Editing video interviews for YouTube Writing album and single reviews to promote artists and their upcoming work

Welcoming guests as they enter the restaurant Offering advice or recommendations to customers and answering any inquiries Operating the cash register, scanner, scale or the restaurant's computer system Ensuring correct meal prices, accepting payments and administering receipts to customers Assuring the quality of food and arrangement of dishes are as per the standards marked by the higher authorities Cleaning the dining room, service counter, and bathrooms and assisting with dish washing Train new employees on the standards of the company to ensure excellent customer experiences Promoting rewards program and being a top reward check in associate in my area Raised over $300 in donations for No Kid Hungry, the most at my location

COVID and family situations caused a pause in my schooling. I was working on a transfer degree to attend the University of Oregon and major in Fine Arts with a concentration in Photography. I took a few college level Photography classes at Lane when I was attending