KY Cheng

Implement Process Excellence Framework Work with operational teams to embed standardized approach to development of SOPs using Process Excellence Framework Ensure Process Excellence structure & framework in both Nintex Process Manager & SharePoint are maintained Independently review processes guided by Vistra Process Framework & Process Rulebook to provide feedback & identify gaps & improvements Identify ongoing improvements to existing processes to minimise complexity Standardize Core Operational Processes Ensure all SOPs adhere to Process Manager governance standards & framework for process documentation & management Build a Collaborative Process Framework & Community Identify ongoing improvements to existing processes to minimise complexity Plan & implement process improvement and operational efficiency projects through business process reengineering, reinforce controls & establish a roadmap for longer term initiatives Establish a comprehensive process framework with standards, policies & guidelines to support the creation of effective and efficient business processes. Create a dedicated process community to foster collaboration, knowledge sharing & accountability CS Workflow Team Nominated to join CS workflow team on standardizing CS Process workflow across the regions Successfully collaborate with a group of subject matter experts & stakeholders to standardize workflow of CS Process across three regions - MY, SG and HK Continue assisting the collaboration on CS workflow with GSC India, GSC Mauritius & GSC Foshan Viewpoint Subject matter expert of Viewpoint Go-to-person in all matters related to Viewpoint Trainer Enlighten Nominated as Operation Excellence Enlighten champion in May 2023. To collaborate and communicate with sponsors, business unit, consultants and stakeholders to ensure smooth deployment of the Enlighten system. Provide relevant guidance to users to facilitate a more effective usage or suggest improvements on Enlighten.

Overseeing SSC work processes, Viewpoint Administration, Documentation Management and Automation Automation Formulate and setting requirements for automation in sending automated reminders to clients on audited financial statements and annual general meetings Liaise with ACoE team on the twice a month’s reminders to clients on submission of financial statements Prepare report on the results of the AFS reminders Tricor Red (Corporate - Client Entity Management platform) Taking care of communication between Tricor Red and BU and to assist in onboarding clients and staff in charge to Tricor Red platform. Guiding Tricor Red team on the appropriate fields in Viewpoint for data retrieval. Follow up with BU to ensure their data is updated for onboarding purposes. eBilling Actively participate in setting up and laying the requirements for ebilling system SSC Processes Oversee SSC operations of daily CTC requests and audit requests Involve in planning and execution of digitizing exercises of company's archives Actively participate in process of setting and formulating requirements to build a customer service portal to streamline job requests and improve communication Analyse and interpret activities in SSC and look for ways to improve work processes Viewpoint Conduct Viewpoint Administration work such as audit of data accuracy, troubleshooting templates, communication with Viewpoint on issues regarding templates and configuration Drive the usage of viewpoint and update users on latest upgrades, templates and improvement of processes Present analytics on usages and suggest ways for more efficient and effective use of Viewpoint Trainer of new joiners on Viewpoint KYC/BO reporting Actively participating in formulating the process for KYC/BO Approval with Legal dept and KYC team Setting up and testing of BO questionaire in Viewpoint CS Operations Overseeing filing room processes, ensure smooth operation of submission of documents to relevant government bodies

Reporting to Group COO/Executive Director of Holding company Gatekeeper for daily inflow and outflow of communications Screening of telephone calls and inquiries and direct as appropriate Conduct research as directed Drafting letters to relevant government bodies Preparing board papers for meetings Preparing monthly progress reports on project basis Assisting in drafting of agreements Coordinating bookings of air tickets/ accommodation/ visas

Reporting to the Secretarial Manager Maintaining and updating Register of Directors, Register of Member, Register of charges and others pursuant to the Companies Act Prepare and lodge annual returns, statutory forms/documents with the authorities such as Companies Commission of Malaysia, Security Commission of Malaysia, Bursa Malaysia Securities Berhad and other governing bodies Managing the conduct of board meetings, general meetings & shareholders meeting, compile and circulate board papers, and prepare and circulate minutes of meetings Prepare board papers, board resolutions and other meeting materials Maintaining and updating corporate information such as company profile, business activities, Group Directory, Management Directory Organise meeting rooms for board meetings and other meetings involving Directors and Shareholders Prepare, maintain and update records of contracts, agreements, licenses Liaise and coordinate with the management of Group in carrying out the above tasks

Provide administration and clerical support to an Executive Director and a Senior Manager Manage a portfolio of 160 Companies consisting six (6)public listed Companies Responsible for maintaining customer, business ties and prospects Ensure collection for the Company meets target Ensure compliance with KLSE, SC, MCD and Companies Act 1965 Prepare Work permit application Act as Consultant to Existing and Prospective Clients on issue of compliance and protocol

Assisting the Senior Executives to detect and prevent fraudulent transactions among credit cards owners Liaising with customers to promote better business ties and relationships with the Bank Assisting in verifying claims and documentation To put customers at ease that the bank is doing its best to care for the customers' needs

Involved in Elite projects i.e. projects requires meeting and interviewing managerial or executive levels Participated in outstation projects as part of a team and had achieved good results in meeting deadlines as well as achieving quotas given Induce full cooperation and friendly working environment among colleagues Participated actively in meeting and briefing session for every new project Enjoy meeting people and able to communicate with colleagues from all levels