Terence Kwok

Senior Information Manager @ Lingnan University

About

Senior Information Manager with 20+ years in higher education IT leading enterprise application development, ERP modernization, and data analytics initiatives. Proven record driving digital transformation: upgrading Ellucian Banner, securing applications, and building BI capabilities that inform strategic decisions and improve university rankings. Blend of hands-on delivery and leadership—Agile and ITIL-aligned—with strong stakeholder management across HR, Finance, Student, and institutional research functions. Key strengths: - Enterprise systems: Ellucian Banner (HR, Finance, Payroll, Student), Oracle RDBMS (11g–19c), Tomcat ORDS - Data & analytics: Power BI, Microsoft Fabric, ETL/ELT, data warehousing, Airflow, Pentaho - App development & modernization: Python, Low-code (OutSystems), PL/SQL re-platforming - Security & compliance: Web Application Firewall onboarding, AES-256 encryption, key rotation - Leadership: team building, tender specifications preparation, vendor evaluation, project governance, cross-functional alignment Selected achievements: - Established data repositories and marts that supported QS Stars 5-star recognition, QS Asian University Ratings #1 International Faculty (2021), and THE Impact Ranking Top 3 in Quality Education (2020–2022). - Delivered multiple ERP and platform upgrades on time and within scope, including Banner 8→9, Oracle 11g→19c, and Pyramid Analytics→Power BI, while standardizing security and reducing developer workload through shared authentication and configuration hubs. - Led data warehouse and analytics initiatives (including Blackboard Analytics) and presented institutional experience at international conferences, showcasing best practices in data-informed continuous improvement.

Country

Hong Kong SAR

City

Hong Kong

Industry

Higher Education

Skill

Airflow, Pentaho, Microsoft Power BI, Extract, Transform, Load (ETL), OLAP, Microsoft SQL Server, SQL Server Analysis Services (SSAS), Digital Transformation, Interpersonal Communication, Resource Allocation, Budgeting, Business Process, Strategic Initiatives, Payroll Processing, System Implementations, Enterprise Resource Planning (ERP), Process Improvement, System Upgrade, Oracle Forms, Oracle Reports

Experience

Senior Information Manager

Lingnan University

2018-7 - Present · 8 yrs 3 mos

Hong Kong

- Lead the Enterprise Business Team for application development, BI/analytics, and ERP modernization across HR, Finance, Payroll, and Student domains - Own IT strategy planning, governance, and progress reporting to senior stakeholders - New ERP selection: vendor evaluations, POC criteria, tender requirement drafting - Modernize legacy systems: Banner 8 SSB to modern platforms (OutSystems, Python); Tomcat ORDS adoption; Oracle 19c upgrade - Enhance data-driven decision-making: Microsoft Fabric pipelines/warehouse, Power BI dashboards (University Accountability Agreement, CDCF, Academic Department Annual Report), ChatGPT usage analytics - Improve security posture: AES-256 encryption for BLOBs with key management; onboard critical apps to Web Application Firewall Key achievements: - Established data repositories and marts that supported QS Stars 5-star result; QS Asian University Ratings #1 International Faculty (2021); THE Impact Ranking Top 3 Quality Education (2020–2022) - Successfully delivered enterprise apps and hubs (Authentication, Configuration) that standardized security and reduced developer workload - Completed multiple high-stakes upgrades on time and within scope: Banner 8→9, Oracle 11g→19c, Pyramid Analytics→Power BI

Information Manager

Lingnan University

2015-10 - 2018-6 · 2 yrs 9 mos

- Team lead for application development and analytics; project management, standards, and tender/RFQ technical reviews - Set up customization platform for Banner 9; introduced software standards and common practices for development - Designed analytics across students, staff, finance to inform executive decision-making Major Achievements: - Introduced software standards and common practices to the team in application development. - Planned and developed data analytics on students, staff, financial health, etc for the University. - Coordinated the setup of the platform in customizing Banner 9 applications. Cleared one of the significant obstacles in the Banner 9 upgrade project.

Assistant Information Manager

Lingnan University

2006-4 - 2015-9 · 9 yrs 6 mos

Hong Kong

- Led application development for Banner Finance, Payroll, HR; implemented Payroll module - Directed full lifecycle delivery: analysis, architecture, UI, coding, documentation, testing, training - Led data warehouse initiative with Blackboard Analytics; presented experience at Bb World 2012 (New Orleans) Major Achievements: - Designed and Developed web applications to improve business processes efficiency. - Set up a data warehouse for data analytics.