KweeBee Teo

Responsible for performance management, talent development, HR communications, and employee engagement to support business performance. Partner with senior leaders to strengthen performance culture, build talent capability, and improve employee experience.

o My role involves driving the success of the people agenda for Operations & Technology. This includes managing internal employee communications, staff engagement events, feedback, employee pulse checks, engagement surveys, technology analyst programmes, learning and development and innovation events such as hackathons and developer coding events, o Oversee overall department employee engagement and culture programmes including workforce transformation and reskilling (IBF Professional Conversion Programme for Operations), technical skills and soft skills curriculum, deployment of training plans and competency frameworks. o Support senior leaders to articulate the culture, drive behavioral change, leveraging on feedback channels e.g. engagement surveys, pulse checks, dialogue sessions, representing the voice of the employee

Drive workforce transformation initiatives through partnering with the business heads, Human Resources, engineering leads, recruitment and marketing teams to implement marketing, communication, branding and people agenda. o Developed and implemented the people strategy to attract, develop, retain and engage talent including marketing and event management, sourcing & recruitment, onboarding, performance management, culture, rewards and recognition, talent development, workforce culture, diversity and inclusion, as well as employee communications, and staff engagement events.

o Managed the regional D&I strategy and gender ratio aspirations including D&I communications and branding for the organization to external and internal audiences. o Managed D&I programmes across 11 APAC employee networks, external D&I leadership exchange sessions, speaker sessions with female Board Members and senior female leaders, representing Credit Suisse to external D&I networks and inter-bank forums. o Deployed talent programmes for female high potential leadership talent and D&I training e.g., Female Directors’ Leadership Training, Unconscious Bias and Inclusion training.

o Led the delivery for the full aspect of HR initiatives including but not limited to performance management, culture and engagement, leadership, employee relations, talent management, resourcing, internal mobility, HR governance, and workforce rationalization; HR partner to the SG Country Executive and Operations Management Committee. Managed leadership and talent development programmes, culture, values & ethics training, leadership skills, succession planning, change management, diversity & inclusion programmes.

The APAC OE function is a HR Centre of Expertise and I work in collaboration with HR Business Partners across all functional teams in front and back office pan-region to advise and provide counsel on people engagement programmes related to training and development, performance and talent, diversity initiatives, learning academies, capability frameworks, Culture, Values and RBS leadership development programmes including mentoring, global suite of leadership modules and mid-management leadership courses.

o Successfully launched APAC employer brand marketing initiatives to advocate RBS employee value proposition including social media strategy for launch of career portal, graduate digital recruitment campaigns, content development for recruitment marketing collaterals e.g., candidate packs, social media campaigns, online job boards, launched RBS Virtual Career Fairs and RBS Graduate Channel on social media platforms.

Committee member on the Service Quality Council led by the Country CEO Develop to drive improvements in Customer Service across the back. Managed the communication and engagement strategies across the bank to foster a service-oriented culture aimed to improve overall customer service. This includes an integrated communications strategy across public affairs, branding, marketing and training to promote service quality mindsets through campaigns and programmes. Ran recognition and award programmes to highlight role models such as the CEO awards.

Lecturer and Module leader in Communications and Lifeskills Modules, Branding and Marketing, Corporate Storytelling, Corporate Communication, Creativity & Applied Thinking Skills, Communication Toolkit

Marketing & Sales Management. APAC brand leader and marketing lead for lubricants and fuels business. Designed and implemented marketing campaigns, advertising, promotions, brand and customer research and communications; launched the APAC global retail brand. Led and managed the Sales & Marketing Operations for Caltex’s network of service stations including customer service, customer enquiries, complaints and feedback, staff management, sales and marketing promotions, recruitment and training, on-site operations and incentive programmes.