Kuntal Malia
Chief Data & Insights Officer (CAIO) @ Metro Brands Limited
About
I started as a strategy consultant, but 20 years ago at Northwestern I found the problem that still fires me up: how to turn data into decisions that scale. Since then, I've built AI and data systems that drive revenue, margin, and competitive advantage. I established data science at ModCloth (acquired by Walmart), co-founded India's first AI-powered styling platform (100K+ users, 2x conversion), and now lead enterprise AI transformation at Metro Brands (900+ stores). One thing I firmly believe: AI is only valuable when it ships and when it sticks. What makes me different: I bridge the technical and the commercial. I can architect AI strategy, build ML models, AND translate both into P&L impact that CXOs and boards understand. I've operated at both extremes: built a zero-to-one AI company from scratch and led transformations at enterprise scale. My strength isn't just building AI, but operationalizing it so it becomes embedded in the business, not a side project that fades. Selected results: -Metro Brands: Built 2-year AI and Data roadmap spanning 900+ stores; launched pilots cutting execution time 60%; driving AI adoption from CXO to frontline -StyleNook (Co-Founder): Scaled India's first AI styling platform to 100K+ users; proprietary ML models drove 2x conversion, 50% lower returns, 45% repeat rate; pivoted during COVID (35% lower order cost, 1.6x frequency) -ModCloth: Established data science function supporting $100M+ growth; augmented intelligence models reduced inventory costs 25% while improving availability. How I add value: I work with organizations where AI transformation is mission-critical—proving it can drive commercial outcomes, embedding it at scale, or building the data foundations for competitive advantage. I thrive at the intersection of: ✔ Innovation-led growth: zero-to-one AI products and new business models ✔ Enterprise transformation: AI operating models, data modernization, governance at scale ✔ Cross-cultural leadership: US, India, UAE; startup agility meets corporate discipline ✔ Full P&L accountability: from strategy through execution to measurable outcomes The challenges that energize me: Zero-to-one AI products. Scaling from pilot to production. Modernizing legacy systems with GenAI. Building data capabilities that become competitive moats. Chief Data/AI Officer-level transformations where AI becomes the operating model.
United Arab Emirates
Dubai
Retail
Partner Relationship Management, Vendor Management, Program Management, Large Language Models (LLMs), Responsible AI, AI Governance, AI Strategy, Recommender Systems, Location Intelligence, Business Intelligence (BI), Customer Data Platform (CDP), A/B Testing, Demand Forecasting, Model Governance, AI Product Management, Omnichannel, Data Modernization, Data Science, Data Strategy, Customer Experience
Experience

Chief Data & Insights Officer (CAIO)
Mumbai
Leading the AI & insights strategy for a publicly listed, multi-brand omnichannel retailer (900+ stores, marketplaces and D2C sites) • Architected a two‑year AI & Insights roadmap covering CX, demand forecasting, merchandising, and operations • Oversee a multi-million USD AI portfolio across programmes spanning customer, forecasting, network expansion and automation • Launched quick GenAI pilots that cut execution time by 60% and drove AI adoption across the company • Built and manage data analytics team and established AI operating model to drive measurable impact • Partnering with CXOs, board and business leaders to embed AI into core operations aligned to future growth plans

Co-founder - AI, Product and Tech
Mumbai Area, India
Founder of StyleNook, where I built an AI‑driven personal styling platform from zero to 100 k users. Led development of proprietary ML algorithms (collaborative filtering, computer vision, NLP) that powered personalization engine which doubled sales conversion and cut returns by 50 % compared to industry average. Led cross‑functional teams (product, data science, tech, merchandising) and pivoted to a gamified, on‑demand model during COVID‑19, reducing cost per order by 35 % and increasing order frequency 1.6×

AI Advisor
Sequoia & Kalaari Capital Portfolio Companies
Mumbai Area, India
Defined and executed AI strategies for Sequoia & Kalaari Capital portfolio companies. Launched new AI‑based revenue streams and improved user adoption through data‑driven insights and analytics.
Kuntal Malia's Contact Information
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