Kuntal Chakraborty

• Provide HR support to various business lines, including Branch Banking, Liability Sales, Retail Forex & Remittances and Third Party Products businesses. • Build the right human capabilities along with organizational design and business requirements Partnered with hiring managers to determine recruitment strategies, defining best methods of hiring and promoting Diversity & Inclusion • Spearheaded the entire Goal Setting & Performance Appraisal process for Retail Products and Corporate function businesses • Identified top talents, as well as build the succession pipeline and mitigation plan and strategies in case of talent gaps • Conducted Investigations for POSH, Whistleblower & Employee Relations Issues and recommended conflict resolutions • Conduct Employee Engagement initiatives by recognizing top performers and performing special R&R programs and leader connects • Conducted Exit interviews for pipeline exits and manage successful retention for talents, reducing annualized attrition by 10%

• Oversaw day to day store operations, increasing overall efficiency through improved workflow processes • Contributed to a store-wide strategy that improved the overall sales by 10% • Spearheaded the implementation of Inventory Optimization strategies, reducing shrinkage by less than 15% • Reduced the total number of customer escalations by 20% • Performed Food Safety practices and audits to ensure best practices