kunmi obanla
senior specialist;insights and analytics
About
VAS Specialist|Telecoms Data Analyst|Campaign Management Expert
niger
niger
telecommunications
telecommunications, business analysis, management, project management, business strategy, sql, business intelligence, analysis, data analysis, team management, microsoft excel, competitive analysis, program management, process improvement, customer satisfaction, customer experience, call centers, analytics, service delivery, analytical skills, business process improvement, project planning, value added services, content management, sms, product management, customer lifecycle management
Experience
senior specialist;insights and analytics
multichoice group
vas administrator
wingtech group
call center representative
airtel nigeria
* Attending to customers in a friendly and courteous manner * Solving 90% of Customer’s query at first contact thereby reducing cases of repeat calls * Received the star Agent Award for consistently delivering High Level Of Customer Service.
value added services
airtel nigeria
data analyst and campaign management
airtel nigeria
* Provide Daily, weekly and monthly report on performance of all products in the data and VAS portfolio. * Provide update i.e. (Behavioral pattern) on churn and win back customers to enable the business make decisions on product to push/develop for customers in those categories. * Generate adhoc reports as required. * Run Daily, Weekly and Monthly campaign for Data and non-data customers to drive usage and revenue * Targeted campaigns based on behavioral display by customers. * Provide Report on customer handset distribution on the Network. * Generated data which is used to forecast future trend and make business decisions which has enabled the business cross several revenue landmarks. * Ran Data and VAS Campaigns which led to revenue growth of 10% and 14% respectively from both buckets * Data and VAS seeding campaign which grew users from both buckets by 11% and 25% in 2 months
Education
university of ilorin
statistics
university of lagos
kunmi obanla's Contact Information
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