Kunal Kundra

Client - TD Bank Group Canada • Owned and prioritized product backlog for regulatory and risk platforms, reducing development rework by 25% and accelerating release cycles. • Influenced product roadmap and digital risk initiatives impacting enterprise banking operations. • Delivered executive KPI dashboards in Power BI adopted by leadership to guide financial and compliance strategy. • Led sprint planning, backlog refinement, and stakeholder workshops across finance, risk, and technology teams. • Lead requirements gathering sessions for new banking products, services and digital transformations. •Collaborated with cross-functional teams and stakeholders (i.e. business users, finance teams, risk managers) to deliver high-priority features within deadlines, reducing project delays by 25% •Work with architects and development teams to design scalable banking solutions.

• Facilitate workshops with external stakeholders to comprehensively understand end-to-end workflows, identifying processes suitable for automation and providing recommendations for benefits and savings. • Translating business needs into clear user stories and acceptance criteria, leading to a 20% reduction in developers’ rework time. • Developed and deployed poppy bot that automated manual processes for clinicians, making the solution six times faster and allowing clinicians to dedicate more time to patient care instead of operational tasks. • Collaborated with cross-functional teams and stakeholders to deliver high-priority features within deadlines, reducing project delays by 30% • Document RPA processes through Process Design Documents (PDDs) and Solution Design Documents (SDDs), outlining the envisioned system design. • Take initiative in organizing customer-centric demos for stakeholders and plan the overall UAT strategy, documenting use cases and overseeing UAT testing activities. • Support stakeholders in risk and issue identification, while also taking the lead in project management tasks such as estimating deadlines, resource allocation, and cost, reducing budget overruns. • Delivered power- bi visualizations and insights to non- technical audiences, ensuring complex data is easy to understand.

• Led cross-functional teams through scrum meetings, fostering collaboration and alignment ensuring successful rollouts with zero downtime and user adoption rate to 95% with its initial launch. • Collaborated with business owners and subject matter experts such as account managers/sales managers/branch managers/ technicians to gather project requirements, translate them in clear, crisp user stories to be maintained for the backlog • Collaborated with developers by creating no code configurable solutions that comprise workflows, reports, custom objects, and validation rules in Salesforce ecosystem to eliminate unauthorized invoices, reducing financial risks and saving the organization from potential losses. • Identified test requirements from specifications, map test case requirements, and design test coverage plans. • Worked closely with the development team to address questions and concerns during User Acceptance Testing (UAT), ensuring timely releases. • Created, maintained and monitored Salesforce reports and dashboards that helped business users to track invoice accuracy, processing time, payment cycles, achieving a 15% increase in on-time payments from clients. • Created and maintained user guides, documentation and training materials for end users.

• Evaluated business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions • Performed comprehensive user acceptance test cases and documenting results. • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints. • Project documentation and creating TER (Sign Off) per iteration. • Prepared the business processes such as AS-IS process map and the refined TO-BE scenario map. • Coordinated with cross-functional teams to prioritize and pursue the highest impact opportunities. • Validated the installation of latest tax applications across all devices and operating systems. • Participated in project deployments to have smooth project releases.

Industrial Project Experience Position: Business Analyst Tools and Techniques used: Java, SQL, Power Bi, Visio, Project Management Plan, Project Charter, RACI Matrix, GAP Analysis, Requirements Elicitation, SWOT Analysis. • Documenting the business processes by identifying the requirements. • Involved in preparing process flow diagrams and UML diagrams • Managing the project budget and planned accordingly. • Communicating process changes, enhancements and modifications to team. • Responsible for preparing project management plan, project charter, project scope. • Creating change request documentation. • Preparing the AS-IS process map and the TO-BE scenario. • Creating use cases, user interface designs, report specifications. • Updating, implementing and maintaining procedures.

• Analyzed business processes, foreseeing requirements, pinpointing areas for improvement, and crafting and implementing solutions. • Conducted meticulous user acceptance testing and documenting results. • Employed Agile and Scrum methodologies to efficiently execute releases and organized sprints. • Created project documentation and assembling TER (Sign Off) for every iteration. • Crafted AS-IS process maps and refined TO-BE scenario maps. • Collaborated with cross-functional teams to prioritize and pursue goals.