kumaran sampathraj

service delivery manager

About

1. Senior Professional with 16+ years of experience in IT Operations Management, Service Management & Service Delivery. 2. 16+ years of expertise in Onsite/Offshore Service Delivery Management of Technical IT services. 3. Extensive experience in performing and managing Due Diligence, Transition of Technical Services. 4. Global exposure with Client/Vendor Relationship Management. 5. Experience in IT Governance and implementation of the same for corporates. 6 Multi-environmental Customer Service experience. 7. Extensive experience with Global fortune 500 organizations. Specialties: 1. Global Service Delivery Manager 2. Client Relationship Management 3. Vendor Management 4. Continuous Service Improvement 5. Transition Management

Country

india

City

bangalore

Industry

information technology and services

Skill

service delivery, itil, incident management, it service management, transition management, service management, itil certified, sla, remote infrastructure management, data center, global delivery, vendor management, solution architecture, problem management, it operations, servers, disaster recovery, management, team management, pre sales, requirements analysis, project management, bpo, service delivery models

Experience

service delivery manager

ericsson

2018-6 - Present · 8 yrs 4 mos

technical support specialist

dell

2002-10 - 2004-3 · 1 yr 6 mos

* Leading a team for Optiplex & Dimension Desktop machines; * Involved in end user applications & OS support, troubleshooting, offsite technical support for hardware & networking related issues and documentation & resolving of technical issues along with web posting for ready reference

senior customer engineer

enness corporation

2001-1 - 2002-10 · 1 yr 10 mos

* Awarded as “Best Engineer” for resolving escalations; acknowledged for monitoring a team and management of storage escalations * Recognized for implementation of missing parts / components tracking process for warehouse

service delivery manager

hcl technologies

2008-9 - 2013-7 · 4 yrs 11 mos

* Senior Professional with 16 * years of experience in which 5 * years of Onsite Experience in IT Operations Management, Service Management, Service Delivery, Transition & Customer Relationship Management. Proven expertise in: Service Delivery  Transition Management  Customer Relationship Management