Kumar Raj Shridhar

• Handling team size of 15 to Support 24/7*365 Operation • Successfully running 24/7 NOC support • Performs analysis of network, compute needs and contributes to the design of network architecture, integration, and installation. • Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements • Take care of Network asset management and software license management, including maintenance of network component inventory, life cycle management, and related documentation. • Prepares and maintains documentation of network configurations and layouts. • Manages Network/computer operation scheduling, backup, storage, and retrieval functions. • Negotiate with vendors, outsourcers, and contractors to secure Server/network products and services, • Ensure personal and professional development of team members by providing training, mentoring, and coaching. • Directly supervises employees and carries out supervisory responsibilities by the organization’s policies • Supervise staff and perform managerial duties such as hiring, goal setting, mentoring, performance reviews, and compensation planning.

Sep 2014 –SEP 2020 • Good experience in Planning and designing the IT INFRASTRUCTURE, IT security project, and End to End project management which include Co-ordination, ITIL Change management, UAT, implementation, sign-off, and handover • Plan and executive daily operation projects as per ITIL standard • Maintain the Operational SLA within the set timeline • Creating the required documents which will support the CAB to approve the change, Standardizing the document Like HLD, LLD, and handover documents. • Coordinated with various IT departments, stakeholders, and third-party vendors to ensure business continuity during upgrades • Good experience in handling SOC and NOC [ITIL] • Implementation of security and domain policies as per CISSP guidelines • Monitoring and Proactive communication with sponsors, stakeholders, and team members • Report the stakeholder and senior with required data and suggestion Project: One cloud/ Private cloud Etisalat Dubai (U.A.E) Project: Network redesign and operation setup SAMA Bank (Saudi) Project: Meraki setup and O365 migration J&J (India) Project: EOL device migration and link up-gradation including VPN

 Determine Client And application Requirements  Preparing network architecture and design as per client requirement  Implementing new network policy which enhance client’s security  Supporting to L2 team in critical issue  Dealing with external client for performance enhancement  Preparing reports, Strategic plan for management  Handling firewall ASA 5510,fortigate firewall 310B, etc  Handling switching and routing  Handling remote access and proxy ( ironport)  Supporting France, Germany, finland, etc  Handling customer like Grohe,walter meier, Vega,SMA

DEPUTY MANAGER IN RELIANCE INTEGRATED SERVICES PVT., LTD. NOV 2010 – 17 JULY 2012 The company is a division of Reliance Communications, it’s a Data center spread across 6,50,000 sq. ft of hosting space, owns and operates nine level 3 data centers at multiple locations and spearheads Data Center operations of India's largest Integrated Telecom Service Provider.  Determine Organizational and Application Requirements  Data Centre architecture design includes LAN&WAN, Storage (NAS, SAN), feasibility for new product  Data Security planning includes gateway level, distribution level, access level  Data protection planning includes High availability for storage device and backup, purging plan  Planning for achieve 100% uptime  Preparation BCP (business continuity plan)  planning for optimal utilization of resource  team Management and configuration management  Designing a Managed environment (proper monitoring tool)  Deploying network services  Planning, Testing, and Piloting Deployment Projects  Support Policy  Planning for P2v, P2P, V2P virtualization (VM ware or Hyper-V)

Project Overview: Planning the methodology for shifting entire center to new location Key Deliverables: Administering operations related to data center infrastructure development & server room designing; building infrastructure of data center including of all necessary requirements such as power supply, arranging cold aisle and hot aisle, DG supply, UPS supply, etc. Executing ISMS and ISO: 27001 security policies; implementing the security policy as per process requirements. Conceptualizing the methodology for shifting operations including hardware, network, data, server, telecom etc. Interfacing with management for development of new methodologies. Dealing & liaising with the respective vendor for executing the plan. Responsible for cost negotiation before executing plans for the organization. Prepared new setup for 1200 users with proper routing and server policy with given budget. Notable Attainments: Holds the distinction of developing process for ICICI Prudential, Tata Mutual Fund, Emerson, angle broking etc. Accountable for adding more security to the network with limited access and mass storage blocking. Stellar in delivering 99% uptime month on month to the organization; enabled HSRP in the core switches to get 100% update & uptime Initiated OPEX System to run the operations without working capital.

EXECUTIVE-TECHNOLOGY IN SUTHERLAND GLOBAL SERVICES (FORMERLY ADVENTITY) JUN2007 - OCT2007 This is a business process outsourcing and technology-enabled services company, provides an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It offers digital, customer engagement, and business process transformation services  Configuring pix firewall and cisco router  Maintaining and configuring Nortel switches  Creating VLAN and filter on VLAN  Ethernet Routing Switch 5510-24T (L3)  Ethernet Switch 425-24T  Cisco router 3700

Key Deliverables: Implementing the technical plans prepared by senior; providing technical details to sales and non sales team. Configuring Contivity 1700 firewall and Cisco pix515, 520 & Fortigate 350. Maintaining Exchange Server 2000; implementing new policies in exchange server as per company guidelines. Handing IMSS and applying policy as per client request; working on ISMS and ISO 27001 security policies. Working on Avaya System (S8700) i.e., creating agent login id, assigning rights to user, etc. Ethernet Routing Switch 5510-24T (L3) Ethernet Switch 425-24T Passport 8006 (L3 switch) Cisco catalyst 3750 Cisco catalyst 2950 1700 series (1721) 2800 series (2821) 3700series(3725) Creating VPN tunnel, configuration of new router, new link termination, adding ACL, etc. Notable Attainments; Developed & streamlined process developed of Goair, Rediff, etc. Significantly implemented floating route to get 100% uptime in the links. Accountable for implementing: Security software to get 100% uptime (anti-virus, firewall, etc.). WSUS to provide 100% uptime with zero cost

Key Deliverables: Working for about 900 clients' network containing assembled P4, P3, Compaq and Dell PC's. Creating users and granting respective permissions as per the policies on Win2k Servers and Win NT Servers. Installing & maintaining different types of the printers viz., Epson DMP, HP DeskJet 970CXI, 610, HP LaserJet 2300N/3030 and Brother MFC 8820D Network Printers. Overseeing maintenance of switches like D-link DES-1024R, DES-3250TG Cisco Catalyst 2950 and Catalyst 3750 & Routers Cisco 1700 Series. Ensuring prevention for spamming mails using Sybari anti-spam software and for patch management - Easy Patch software & SUS. Maintaining 100% hardware and software inventory as per process technical requirements. Notable Attainments: Successfully resolved problem of oversized PST in Office 2000.