Kumar. LS

Software Development Manager

About

Engineering leader with strong expertise in AI automation, cloud platforms, distributed systems and telecom technology delivery. Specialized in Generative AI (LLMs, RAG, LangChain), AWS solution architecture, automation at scale, and platform reliability. Proven multi-domain experience spanning telecom (Tata Teleservices, Idea Cellular), enterprise AI, and AWS cloud engineering. PROFESSIONAL EXPERIENCE Amazon Development Center – Hyderabad, India Software Development Manager | Jul 2013 – Present • Designed AI-driven incident platform using LangChain + OpenAI reducing MTTR by 30% • Built RAG-based Engineering Assistant on AWS Bedrock automating RCA and troubleshooting • Delivered distributed AWS data pipelines handling 25M+ daily transportation events • Drove SRE, AIOps integration and observability modernization improving availability to 99.99% • Scaled engineering teams from 8 → 55 across automation, AI, and microservice modernization IBM India Pvt Ltd – Hyderabad, India System Engineer | Oct 2011 – Jul 2013 • Developed automation frameworks improving operational efficiency by 35% • Built Python-driven RCA automation cutting investigation times by 40% Tata Teleservices, Idea Cellular, Pyro Networks – India Telecom Engineer | 2006 – 2011 • Led telecom provisioning and IN migration programs (Ericsson → Telecordia) across multi-state operations • Executed large-scale Intelligent Network (IN) migrations with zero unplanned downtime during cutovers • Built intelligent telecom provisioning automation reducing cycle time by ~30% • Delivered VAS integration, subscriber activation workflows, and mediation systems AI & AUTOMATION PROJECT PORTFOLIO • RCA Co-Pilot – GPT + LangChain RCA automation integrated with ServiceNow • Engineering Assistant (RAG) – Knowledge bot with Bedrock + DynamoDB • Auto-Heal Python Engine – Preventive & reactive issue recovery framework • Telecom Provisioning Automation – Legacy to intelligent workflow migration TECHNICAL SKILLS AI/ML: OpenAI, LangChain, AWS Bedrock, RAG Pipelines Cloud: AWS Lambda, DynamoDB, SQS, SNS, ECS Programming: Python, Shell, SQL DevOps: GitHub Actions, Jenkins, Docker, Terraform Telecom: IN Platforms, Mediation, Provisioning, Ericsson, Telecordia CERTIFICATIONS PMP | PRINCE2 Practitioner | CSM | ITIL V3 | Oracle PL/SQL OCA | AWS Cloud Practitioner (In Progress) EDUCATION Master of Computer Applications (MCA) – Jawaharlal Nehru Technological University (JNTU)

Country

India

City

Hyderabad

Industry

Computer Software

Skill

Software Development, Leadership Development, Software Development Life Cycle (SDLC), Staff Development, Technical Support, DevOps, Amazon Web Services (AWS), AWS Lambda, Unix, Shell Scripting, SQL, Software Project Management, Team Management, Cross-functional Team Leadership, Java, Spring Framework, Spring MVC, Hibernate, Application Support, Global Application Support

Experience

Software Development Manager

AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

2013-7 - Present · 13 yrs 3 mos

Hyderabad, Telangana, India

• Led the development and delivery of Amazon Shipping Foundational Technologies to simplify the global Amazon logistics ecosystem. • Managed teams responsible for transportation demand ingestion and transportation data authority. • Transformed 100+ engineers from Support Engineers to Software Engineers, saving $50M over three years. • Led enterprise-wide Agile transformations, securing multimillion-dollar deals through client workshops, POCs, and end-to-end delivery. • Designed and implemented highly scalable and reliable AWS-based solutions, ensuring high availability and disaster recovery. • Developed and streamlined processes to evaluate tools related to metrics focused on technology, business value, and ROI. • Contributed to strategies and solutions for engineering initiatives and existing product development.

Software Development Manager

Amazon

2013-7 - 2025-3 · 11 yrs 9 mos

Hyderabad, Telangana, India

System Engineer

Ibm India Pvt LLimited.

2011-10 - 2013-5 · 1 yr 8 mos

Hyderabad, Telangana, India

At IBM, associated as a System Engineer for Telefonica O2, Ireland. • Managed end-to-end team operations and executed complex configuration requests. • Automated workflows, resulting in $5M operational costs. • Reduced high-priority incident resolution time by 20% while adhering to ITSM best practices. • Conducted Post-Incident Reviews (PIRs), leading to a 10% reduction in resolution times. • Led root cause analyses (RCA) for high-severity incidents, reducing recurring problems by 25%. • Streamlined change management processes, reducing unplanned downtime by 15%.

Telecom Engineer

Ttml(Tata Telecom Maharashtra Limited.)

2009-11 - 2011-10 · 2 yrs

Hyderabad, Telangana, India

• Managed applications related to prepaid services across Maharashtra. • Led new configurations from requirement gathering to backend implementation. • Played a key role in migrating the Intelligent Network (IN) from Ericsson to Telecordia. • Automated report generation, saving 2-3 days of leadership time.

Telecom Engineer

Idea Cellular Ltd

2008-11 - 2009-10 · 1 yr

Hyderabad, Telangana, India

• Managed prepaid application configurations and implementation. • Led IN migration from Ericsson to Telecordia. • Developed a customer query resolution application, reducing workload by 10 officers and saving $1M.

Software Engineer

Pyro Networks

2006-10 - 2008-10 · 2 yrs 1 mo

Hyderabad, Telangana, India

• Developed and supported the Number Management System (NMS). • Automated MSISDN activation on IN and HLR Systems. • Received the Top Performer Award for delivering high-quality projects on time.