Kuldeep Singh

Customer Success Manager @ CloudSEK

About

I help enterprises turn cybersecurity investments into measurable risk reduction.Over the past 12+ years, I've worked at the intersection of customer success, technical account management, and security architecture—translating complex security platforms into real business outcomes for Fortune 500 companies, government agencies, and PSUs across Defence, BFSI, and critical infrastructure sectors.🎯 WHAT I DO:I partner with security and risk teams to maximize the value of their security stack—whether it's XDR, SIEM, breach simulation, or threat intelligence platforms. My focus is on adoption, measurable outcomes, and long-term customer success.📊 TRACK RECORD:- Maintained 90%+ CSAT scores across enterprise portfolios- Achieved 95%+ retention rates through proactive engagement- Reduced customer time-to-value by 30% through tailored onboarding- Drove $500K+ in expansion revenue through strategic upselling- Managed accounts with $12M+ combined ARR🔐 TECHNICAL EXPERTISE:I'm not just a relationship manager—I'm a cybersecurity architect who can:- Design Zero Trust architectures and secure cloud deployments- Implement and optimize XDR, SIEM, SOAR, and BAS platforms- Conduct threat assessments using MITRE ATT&CK framework- Guide customers through compliance requirements (NIST, ISO 27001, PCI-DSS)- Build security validation programs that improve detection rates by 35%💼 CAREER HIGHLIGHTS:Currently at CloudSEK, leading customer success for Digital Risk Protection and Threat Intelligence platforms. Previously served as Technical Account Manager at Trend Micro, managing premium enterprise and government accounts. Before that, spent 7 years at Quick Heal building security solutions for large-scale enterprise deployments.🎓 EDUCATION & CERTIFICATIONS:- MCA (Master of Computer Applications) - Sikkim Manipal University- JETKING Certified Hardware & Networking Professional (A+, N+, MCSE, MCITP, CCNA)🌟 WHAT DRIVES ME:I love solving complex problems at scale. Whether it's preventing churn, driving platform adoption, or architecting security solutions—I thrive when I can combine technical depth with strategic customer engagement.📍 Based in New Delhi, India | Open to remote opportunities with global companies🤝 Let's connect if you're:- Building or scaling customer success teams in cybersecurity- Looking for technical advisors who understand both security and business outcomes- Interested in discussing trends in Zero Trust, XDR, or security validation

Country

India

City

New Delhi

Industry

Information Technology & Services

Skill

Security Consulting, Revenue Generation, Customer Retention, Cyber Threat Intelligence (CTI), Net Promoter Score, Software Implementation, Training, Enablement, Business-to-Business (B2B), Customer Relationship Management (CRM), Skill Development, Active Listening, Business Case Preparation, Workload Prioritization, Red Hat Enterprise Linux (RHEL), Quality Assurance, Technical Reviews, Key Metrics, Software Sales, Voice of the Customer

Experience

Customer Success Manager

CloudSEK

2025-2 - Present · 1 yr 8 mos

New Delhi, Delhi, India

As a Customer Success Manager (CSM) at CloudSEK, I am committed to ensuring that our clients achieve maximum value from our cybersecurity solutions. By building strong relationships, understanding unique business needs, and proactively addressing challenges, I drive customer satisfaction, retention, and success. I collaborate with cross-functional teams to tailor solutions, monitor feedback, and optimize the customer experience. My focus is to empower clients with the tools and support they need to stay ahead in the ever-evolving threat landscape.

Customer Success Manager

Cymulate

2024-6 - 2025-1 · 8 mos

New Delhi, Delhi, India

As a Customer Success Manager (CSM) at Cymulate, I was responsible for ensuring that clients derived maximum value from our security validation platform. I worked closely with customers to understand their unique business needs, provided tailored solutions, and ensured seamless implementation of our platform. By building strong, long-lasting relationships and delivering proactive support, I helped clients navigate the evolving threat landscape and optimize their cybersecurity posture. In my role, I collaborated with cross-functional teams to drive product adoption, monitor customer feedback, and provide strategic recommendations for continuous improvement. My focus was on empowering clients to strengthen their security defenses while ensuring a smooth and impactful experience with Cymulate’s solutions.

Technical Account Manager

TrendAI

2023-2 - 2024-6 · 1 yr 5 mos

New Delhi, Delhi, India

Experienced TAM managing major Enterprise and Public Sector accounts, specializing in Trend Micro's robust cybersecurity suite, including XDR, SIEM, SOAR, NDR, IPS, CAS, Email, and Cloud Security. Act as a trusted technical advisor for key customers, focusing on proactive threat assessment, product training, and account retention. Skilled in building strong technical relationships and collaborating with sales to identify growth opportunities. Dedicated to customer success, providing strategic guidance, technical support, and solution implementation for optimized security outcomes.

Senior Engineer TAM

Quick Heal

2016-3 - 2023-2 · 7 yrs

Delhi, India

Managed pre- and post-sales support for Quick Heal’s Seqrite corporate suite, including products like Seqrite EPS, UTM, Msuite (MDM), and Cloud solutions. Assisted sales and pre-sales teams to ensure successful case closures and offered end-to-end support for product training, POCs, and solution design to meet client needs. Developed and documented customized solutions, delivering hands-on training and support for enhanced client satisfaction and operational efficiency.

Senior IT Engineer

SCORE INFORMATION TECHNOLOGIES LIMITED

2013-4 - 2015-11 · 2 yrs 8 mos

Delhi, India

Skilled in administering and managing Virtual Private Servers (VPS) on Hyper-V for Windows Server 2003/2008 environments. Extensive experience in IIS (6.0, 7.5) web server management, FTP, SmarterMail, DNS, and Hyper-V administration. Supported a large-scale government project (Ex-Servicemen Contributory Health Scheme), providing technical support for 427 polyclinics across India through remote, on-site, and database-related assistance. Managed in-house IT infrastructure, including LAN, Wi-Fi, desktops, and production servers, with a focus on server and backup monitoring and service desk ticket resolution.

Technical Support Engineer

Procurve Computer Systems Pvt Ltd.

2012-1 - 2013-3 · 1 yr 3 mos

Delhi, India

Managed the Annual Maintenance Contract (AMC) for computers, printers, UPS, and networking equipment, delivering 24/7 support for the Ministry of Environment & Forests at the C.G.O Complex, New Delhi. Oversaw comprehensive system infrastructure support, working alongside an assistant engineer to ensure continuous, reliable operation and swift issue resolution.

Technical Support Engineer

Universal Technologies Pvt. Ltd

2010-11 - 2011-12 · 1 yr 2 mos

Delhi, India

Managed the AMC contract for computers, printers (laser and line), UPS, and PAO software at the Pay & Accounts Office, Ministry of Industry, Udyog Bhawan, New Delhi. Responsibilities included OS installation, database management, and system troubleshooting, providing comprehensive technical support to users for a range of IT issues to ensure seamless operations.

Support Engineer

Immence (e) Technologies Pvt. Ltd

2009-10 - 2010-10 · 1 yr 1 mo

Delhi, India

Provided technical support for computer assembly, OS and software installation, peripheral setup, and troubleshooting of hardware issues across various ministries. Ensured timely resolution of assigned support requests to maintain operational efficiency and minimize downtime.