kuldeep singh

project specialist

About

Technical professional with more than 7 years of experience with Telecommunication Technologies and Call center Infrastructure, a team player with proven ability to deliver projects on time and within budget is looking to obtain a position as a Telecom/ Call Center Specialist with an organization that will support professional development and offer long-term growth potential

Country

india

City

ghaziabad

Industry

information technology and services

Skill

customer interaction center, inin dialer, acd, avaya communication manager, media gateways, unified communications, session border controller, cms, h.323, audix, avaya pbx, sip, ivr, voice mail, modular messaging, acc aic, cti, avaya smgr, polycom video conferencing, nice call recording

Experience

project specialist

hcl technologies

assistance manager

eclerx

2013-4 - Present · 13 yrs 6 mos

Installation and administration of Avaya S8xxx series Media Servers, Media Gateways, Avaya AES, Avaya CCE and Interaction Center for Email, Chat, SMS and CTI, Avaya Modular Messaging for Unified communications, Avaya SES for SIP phones, Avaya CMS (Call Management System), Nice Call Loggers and CMS custom reports. Experienced in Installation and administration of ININ CIC 4.0, 3.0 such IC, IC Desktop, Interaction Attendant, Interaction Administration, Recorder Client, Interaction Business Manager, Interaction Designer (Handler), SIP Proxy, Media Servers etc

sr, telecommunications engineer

it source, inc.

2009-6 - 2013-3 · 3 yrs 10 mos

* Avaya H.323 and SIP, SMGR, SM, SBC based VOIP networks. * Nice Call Recording Solutions. * Avaya ACD , CMS, CDR, AES ,Voice Portel (IVR). * Media Gateway, G-650 , G-450, etc. * S-8700 to S-8730 Media Server. * Call routing , VDN, Vector , Skill or Hunt Group. * ARS, AAR. * IP Phones and Call Master , Digital Phone.