Kuldeep Manral

Kuldeep Manral

India Head - KYC & Risk @ Tide

About

Risk leader currently serving as India Head – KYC & Risk at Tide India, where I head onboarding and risk management functions for Tide India.With deep expertise in KYC, KYB, PEP/Sanction Screening, transaction monitoring, and regulatory compliance, I focus on building scalable, technology-driven and compliant operational frameworks that enable rapid yet responsible growth. My role sits at the intersection of operations, product, risk, and technology, ensuring that compliance controls are embedded seamlessly into the customer journey.At Tide India, I have been instrumental in designing scalable onboarding ecosystems (video KYC, PEP/Sanction screening and Merchant Risk ) optimizing risk frameworks, and driving automation across processes, enabling faster merchant onboarding while maintaining strong regulatory adherence. I also lead Merchant Risk unit who is responsible to review merchant at pre and post onboarding stage with Risk engine utilization, Machine learning rules, to emphasize data-driven decision making, intelligent rule configuration, API-based validations, and automation, helping reduce friction in the customer journey while strengthening risk controls. procedures, workflow and card related system.

Country

India

City

Greater Bengaluru Area

Industry

Management Consulting

Skill

Customer Experience, Operations Management, Kyc, Customer Onboarding, Risk Management, Due Diligence, BPO, Team Management, Vendor Management, Performance Management, Call Centers, MIS, Service Delivery, Outsourcing, Management, CRM, Transition Management, Leadership

Experience

Tide

India Head - KYC & Risk

Tide

LinkedIn
2026-1 - Present · 9 mos

New Delhi

Tide

India Lead - KYC & Risk

Tide

LinkedIn
2024-10 - 2025-12 · 1 yr 3 mos

New Delhi, Delhi, India

Cashfree Payments

Associate Director - Risk & Compliance

Cashfree Payments

LinkedIn
2022-11 - 2024-10 · 2 yrs

Bengaluru, Karnataka, India

Merchant Risk & Onboarding, Credit Risk, Transaction Risk, Customer Success, Dispute & Chargeback, STR

Razorpay

Sr Manager - Merchant/Risk Onboarding & CX (NPS and CSAT)

Razorpay

LinkedIn
2021-10 - 2022-11 · 1 yr 2 mos

Bengaluru, Karnataka, India

Led the Merchant Onboarding and Customer Success Unit for Razorpay ensuring the key metrics such as CSAT, NPS, Onboarding TAT.

Amazon

Program Manager II - Buyer and Seller Risk - Chargeback, Transaction Review

Amazon

LinkedIn
2020-7 - 2021-10 · 1 yr 4 mos

Hyderabad, Telangana, India

Amazon

Manager- Transaction Risk and Chargeback Management

Amazon

LinkedIn
2016-11 - 2020-7 · 3 yrs 9 mos

Bengaluru, Karnataka, India

KPMG

Consultant - Risk & Chargeback

KPMG

LinkedIn
2011-9 - 2016-11 · 5 yrs 3 mos

New Delhi Area, India

As Consultant/ Team Leader primary job responsibilities are managing day to day operations of a team of Forensic Investigators, i;e managing corporate/retail KYC projects for various project, highlighting AML activities, providing recommendations on the basis of periodic review. Managing anti money laundering escalations and High segment customer’s queries for team, interacting with client representatives and assessment of claim, escalations resolution ensuring all the timelines defined within FCA and regulatory authority guidelines and time lines provided by different clients.

Convergys Intelligent Contact

Sr. Chargeback specialiast

Convergys Intelligent Contact

LinkedIn
2006-5 - 2011-4 · 5 yrs

Education

IIM Lucknow IPMX (One Year MBA)

IIM Lucknow IPMX (One Year MBA)

LinkedIn

Risk Management, Operation

2013 - 2014 · 1 yr
Delhi University

Delhi University

LinkedIn

Accounts and business studies

2002 - 2006 · 4 yrs

Accounts and Statistics

Kuldeep Manral's Contact Information

Email

******@***.com

Phone

(**) *** ****

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