Jakub Lewandowski

• Achieved 132% of annual quota in 2025, closing the year significantly above target. • Exceeded annual sales targets consistently: 201% attainment in 2023 and 110% in 2022. Awarded "Sales Person of the Year" twice (2022, 2023) for overall performance and contribution to company growth. • Managed comprehensive database administration within CRM (Pipedrive), ensuring 100% data integrity and accuracy for weekly management reporting. • Drive new business acquisition and expansion within Retail, Mobility, and Energy sectors. • Managed end-to-end sales process: outbound prospecting, discovery, solution design, negotiation, and closing. • Lead consultative negotiations with C-level stakeholders (Marketing, Ops, Digital) to structure multi-country contracts. • Recognized for consistent adherence to KPI targets and efficient management of multiple complex accounts simultaneously. • Executed strategic outbound campaigns to build consistent, self-sourced pipeline.

• Booked 500+ qualified discovery meetings, consistently exceeding monthly and quarterly quotas. • Set company records for outbound activity and qualified opportunity generation. • Managed full top-of-funnel process: cold calling, email sequencing, and social selling to C-level prospects. • Maintained systematic records of communication logs and updated master data in CRM to ensure traceability of all business interactions. • Processed high volumes of operational data daily, categorizing potential leads according to strict qualification criteria (BANT/SPIN) to support the sales process. • Collaborated with marketing on messaging and GTM strategy for new regions. • Promoted to Account Executive after consistently delivering top-tier pipeline results.

• Designed and implemented operational workflows to streamline case processing, directly improving team efficiency and reducing backlog. • Performed detailed data analysis to identify process bottlenecks and implemented corrective actions to meet strict SLA deadlines. • Collaborated cross-functionally with Legal, IT, and Customer Service to streamline the customer journey. • Fostered a culture of accountability and quality within the claims assessment team.

• Managed in-flight safety protocols and emergency procedures compliance. • Completed rigorous initial safety training including Water Survival (Wet Drill), fire fighting, and emergency evacuation. • Maintained accurate inventory of safety equipment and cabin supplies pre- and post-flight. • Resolved passenger issues effectively in high-pressure situations, adhering to strict company policies. • Collaborated with diverse international teams to ensure seamless operational workflow. • Applied first aid and safety training in real-world scenarios, demonstrating calm under pressure.

Joined AirHelp (Y Combinator W14 alumni) as employee ~#50 during hyper-growth phase, contributing to scaling operations to 450+ employees. • Served as the primary liaison between airlines and passengers, specializing in EU261 claims and compliance. • Streamlined claims processes to support rapid scaling of operations volume during 10x headcount growth. • Reinforced strategic partnerships with international airlines to stabilize operations at scale. • Collaborated cross-functionally with Legal, CS, and Ops teams to ensure efficient claim management. • Maintained expertise in aviation regulations to support evolving best practices in a fast-paced startup environment.

• Built and maintained strong relationships with key clients and vendors to ensure operational reliability. • Monitored cargo inventory levels and coordinated warehousing solutions for key clients. • Handled shipping lists, hazardous goods documentation (DG), and third-party billing. • Acquired new business through proactive sales efforts and contract negotiation. • Analyzed supply chain requirements to optimize logistics and reduce operational costs. • Resolved logistical challenges proactively to ensure compliance with transport regulations. • Built strong vendor relationships to guarantee seamless end-to-end delivery performance.

• Gained comprehensive knowledge in supply chain management, inventory control, and transport logistics. • Mastered principles of warehousing, shipping documentation, and freight forwarding operations. • Developed practical skills in logistics planning essential for operational roles.

Erasmus exchange semester completed entirely in English, focusing on global business operations. • Enhanced cross-cultural communication skills vital for multinational team environments. • Studied international trade practices and business process optimization. • Demonstrated adaptability by thriving in a diverse, English-speaking academic setting.