Kuba Kuburic

I am an experienced and enthusiastic Senior Key Account Manager with over 25 years of experience in sales. I have strengths in developing and enhancing strategic relationships with critical accounts to ensure growth of the business. My work is recognized for consistently exceeding sales targets and providing product expertise and excellent customer service at all times. As a team player, I strive to create results, solve problems and consistently initiate collaborations between departments to ensure seamless experience for my clients. Skills: ▪ Business Development Maintaining and developing sales within existing retail segments including customer retention and growth ▪ Customer Retention Managing a portfolio of the company’s most strategic accounts with an emphasis on growing revenue and triggering upsell opportunities resulting in over 2 million repeat business. ▪ Relationship Management Managing and maintaining relationships creating loyal tenured customer base. ▪ Negotiations Negotiating pricing, creating value, identifing needs to present best option product to close sales. ▪ Problem Solving/Initiative Initiating new claims process, set up new platforms while starting new inspection procedures and coaching on escalations. ▪ Conflict Management Assisting sales team with escalated issues. Dealing with unhappy clients to find best resolutions for their claims. ▪ Collaborative Established effective relationships and collaborations with other departments (Marketing, Operations, Customer Service, etc.) to address key business issues and opportunities. ▪ Results-Driven Meeting and Exceeding personal sales targets. Helping sales team in closing sales to reach department sales target.