kshitiz vaibhav

Experienced Talent Acquisition Recruiter specializing in U.S. IT recruitment with expertise in sourcing, screening, and hiring top technical talent across diverse technologies. Skilled in full-cycle recruitment, candidate relationship management, and working with direct clients and implementation partners. Passionate about connecting the right talent with the right opportunities while delivering quality hiring solutions in a fast-paced environment. Key Duties & Responsibilities: Responsible for end-to-end recruitment for the U.S. IT industry, sourcing and hiring top technical talent across various domains. Worked on full-cycle recruiting including sourcing, screening, interviewing, scheduling, salary negotiation, and onboarding. Recruited candidates for contract, contract-to-hire, and full-time positions across the United States. Specialized in hiring for technologies such as Java, .NET, DevOps, Cloud, Data Engineering, QA, Cybersecurity, SAP, Salesforce, and Full Stack Development. Utilized job portals like Dice, LinkedIn Recruiter, Monster, CareerBuilder, and Indeed for candidate sourcing. Conducted initial HR screening and evaluated candidates based on technical skills, communication, visa status, and client requirements. Built and maintained a strong pipeline of qualified IT professionals for immediate and future hiring needs. Coordinated with account managers, hiring managers, and vendors to understand job requirements and deliver suitable candidates within deadlines. Managed candidate relationships throughout the recruitment lifecycle to ensure a positive candidate experience. Experienced in working with U.S. work authorizations including H1B, OPT, CPT, GC, TN Visa, and U.S. Citizens. Maintained recruitment data, interview feedback, and candidate tracking using ATS systems. Achieved hiring targets consistently by delivering quality candidates in a fast-paced recruitment environment.

Driving exceptional customer experiences and fostering strong client relationships for a leading American logistics provider. As a Senior Operation Executive at TP, I am dedicated to understanding, addressing, and proactively resolving customer experience challenges for our key client, UPS. My role involves a strategic approach to identifying pain points, implementing innovative solutions, and ensuring consistently high levels of satisfaction. I leverage data-driven insights and a deep understanding of customer journeys to enhance service delivery and build lasting loyalty. Key Duties & Responsibilities: Strategic Customer Experience Management: Developing and executing customer experience strategies aligned with UPS's business objectives and TP's service delivery framework. Issue Identification & Resolution: Proactively identifying and resolving complex customer experience issues, ensuring timely and effective solutions that minimize impact and enhance satisfaction. Stakeholder Management: Collaborating closely with internal teams (operations, technology) and key stakeholders at UPS to ensure seamless service delivery and alignment on customer experience initiatives. Performance Monitoring & Analysis: Tracking and analyzing key customer experience metrics (e.g., NPS, CSAT, resolution rates) to identify trends, areas for improvement, and the impact of implemented solutions. Process Improvement: Leading initiatives to streamline processes, optimize workflows, and implement best practices to enhance the overall customer journey. Voice of the Customer Advocacy: Serving as a strong advocate for the customer, ensuring their needs and feedback are integrated into decision-making processes. Training & Development: Contributing to the training and development of customer-facing teams to elevate their skills in handling complex customer interactions.

As an operation associate 6 months of hands-on experience in operations at Tech Mahindra, dedicated to enhancing customer experience and driving satisfaction. Proven ability to navigate operational workflows to ensure seamless service delivery and positive customer interactions. Eager to leverage my skills in a dynamic environment where I can contribute to exceeding customer expectations. Key Responsibilities Customer Interaction Management: Served as a primary point of contact for customer inquiries and concerns, providing timely and effective resolutions through various communication channels. Issue Resolution & Escalation: Efficiently analyzed and addressed customer issues, leveraging problem-solving skills to identify root causes and implement effective solutions. Collaborated with cross-functional teams to escalate and resolve complex cases, ensuring customer satisfaction. Process Optimization: Actively participated in identifying areas for process improvement within the operations framework to enhance efficiency and positively impact the customer journey. Data Analysis & Reporting: Contributed to the collection and analysis of customer feedback and operational data to identify trends and insights for service enhancement. Assisted in the preparation of reports to track key customer experience metrics. Adherence to Service Standards: Consistently adhered to established service level agreements (SLAs) and quality standards to ensure consistent and high-quality customer support.