Kshitij S.

Enterprise Sales Manager @ Paytm

About

Results-driven Enterprise Sales & Key Account Management professional with 15+ years of experience across AI-powered CPaaS, SaaS, Fintech, and Digital Communication solutions. Expertise in solution selling of Conversational AI, Chatbots, Voice AI, WhatsApp Business API, SMS, Email, IVR, and Omnichannel customer engagement platforms. Skilled in enterprise acquisition, consultative selling, strategic account management, CXO engagement, revenue growth, and client retention. Proven ability to drive digital transformation initiatives and deliver scalable AI-led communication solutions for enterprise clients across industries.

Country

India

City

Greater Delhi Area

Industry

Information Technology & Services

Skill

Technology E&O, Strategic Partnerships, IT M&A, Revenue & Profit Growth, Consultative Selling, Customer Engagement, E-Commerce, Client Presentation, Voice Platforms, Cross-Selling, Enterprise Manager, Upselling, Computer Engineering, Web Services API, Strategic Account Acquisition, Accounting, Customer Retention, Long-Term Business Relationships, Building Business Relationships, Cloud Computing IaaS

Experience

Enterprise Sales Manager

Paytm

2025-7 - Present · 1 yr 3 mos

Working at the intersection of AI, CPaaS, and customer engagement solutions. Experienced in AI Agents, Chatbots, WhatsApp Business APIs, SMS, Voice, and omnichannel communication platforms, helping enterprises enhance customer experience through automation and intelligent communication. Passionate about AI-led business transformation, consultative sales, and building scalable digital engagement solutions.

Enterprise Sales Manager

My Inbox Media ®

2024-12 - 2025-6 · 7 mos

Managed enterprise sales and client acquisition for CPaaS communication solutions. Generated new business opportunities through strategic prospecting and consultative sales. Conducted client presentations and solution demonstrations for enterprise customers.

Enterprise Sales Manager

nexG Platforms

2024-1 - 2024-11 · 11 mos

Sales Manager

ValueFirst

2022-10 - 2023-12 · 1 yr 3 mos

Gurugram, Haryana, India

Corporate Sales Manager

Pinnacle Teleservices

2021-8 - 2022-10 · 1 yr 3 mos

Gurugram, Haryana, India

Handled enterprise sales and account management for CPaaS solutions. Consulted clients on customer engagement and communication automation strategies. Built strong enterprise sales pipelines through networking and strategic outreach.

Area Head

Zaggle

2019-6 - 2019-12 · 7 mos

Delhi

Senior Key Account Manager

Zeta

2015-9 - 2018-10 · 3 yrs 2 mos

Gurgaon, India

Worked with Better World Technology Pvt. Ltd. – Zeta (Sept 2015 – Oct 2018) part of DIRECTI as Senior Key Account Specialist, looking corporate sales large accounts

Manager - Vendor Relations

Universal Youth Card Horizon Pvt. Ltd

2014-8 - 2015-6 · 11 mos

New Delhi Area, India

Worked with Youth Card Pvt. Ltd. (Aug 2014 - Jun 2015) as Manager - Vendor Relations, Handling team to fulfill the assignment assigned by management.

Category Manager

Critical E-Marketing Pvt. Ltd.

2012-5 - 2014-7 · 2 yrs 3 mos

New Delhi Area, India

Worked with Critical E-Marketing Pvt. Ltd. (May 2012 - July 2014) as Category Manager (Lifestyle).

Relationship manager

eBay

2010-12 - 2012-1 · 1 yr 2 mos

New Delhi Area, India

• To look after the tie ups in Delhi/NCR in various Restaurants, Bar, Night Clubs, Spa ,Salons,Travel etc and maintaining relations with their owners and managers. • Strategic tie ups with corporate in Delhi/Ncr Region and organize sales and promotional event for them. • Provide web space to the service industry clients and market their brand online.