Krystina M.

Creating and editing documentation for first-of-a-kind Unmanned Aerial Vehicles (UAV).

Acted as the Lead Technical Writer supporting the Habitation and Logistics Outpost (HALO) program with NASA. Responsibilities included: creating program-specific templates, creating and updating Data Requirement Deliverables (DRD), working closely with engineers to capture noncompliances via deviations or waivers, and managing 7 Technical Writers. The writers are members of 4 different teams with various duties outside of HALO which resulted in coordinating support as priorities change, assigning tasks that are catered to each writer’s experience and availability, flowing down information from leadership, and using multiple tools to track progress such as Atlassian Jira. Conducted one-on-one training and onboarding for a new hire. Created forms in Atlassian Confluence and SharePoint for employees to request technical writer support.

Worked within Tactical Space Systems on technical documentation for a wide audience such as customers, internal employees, and external business partners. Provided hands-on training and troubleshooting of PTC Windchill as a Subject Matter Expert (SME). Member of the following Employee Resource Groups (ERG): Allies for Disability Inclusion, Pride in Diversity Alliance, and Women’s International Network.

Developed, maintained, and ensured compliance with Quality Assurance programs, policies, processes, and procedures. Ensured the performance and quality of products conform to established standards, specifications, and agency guidelines. Provided expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines. Ensured the Quality assurance programs and policies were maintained and modified regularly. Served as the liaison between the Configuration Management (CM) and Quality Management Systems (QMS) teams. Created a Excel matrix to map sector documentation to corporate documentation which is used to train and educate Process Owners. Reviewed industry standards (i.e. ISO 9001:2015, SAE AS9100) to ensure documentation met the quality standard. Completed AS9100D Internal Auditor training and received certification through Plexus International.

Created, revised, deprecated, and obsoleted technical documents such as DNs, manufacturing procedures, process documents, program-specific publications, test reports, etc. Used PTC Windchill to create and maintain document structures; created Engineering Change Notices (ECN), Problem Reports (PR), and Release Notices (RN); identify processes; and reassigned tasks as needed. Created and maintained templates to help end-users with creating new or updating older documentation. Improved existing templates by adding detailed instructions on how to utilize each template. Partnered with the Training Lead to ensure learning requirements within the templates were captured accurately. Wrote a Windchill Technical Operations (TO) procedure over 120 pages by collaborating with the Windchill Administrator team to capture all the sector-specific functions. Created a Configuration Management (CM) manual for CM analysts to be used as a training tool and to document their responsibilities and processes.

Collaborated with SMEs to create First-of-a-Kind (FOAK) manuals, Standard Operating Procedures (SOP), Statements of Work (SOW), and Tool Usage Instructions (TUI) based on customer requirements and area business standards. Conducted evaluation of audience, format, and purpose using FrameMaker. Created flowcharts and process diagrams with Microsoft Visio. Tracked ECNs and RNs submitted through Micron's proprietary manufacturing execution system (MES). Checked out and uploaded documentation to SharePoint. Worked within established project management guidelines and tight deadlines. Performed periodic document reviews and maintained notifications. Educated end users on technical writing standards and mentored new writers. Taught "Introduction to Documentation" class during employee on-boarding. Assisted in the creation of a technical documentation manual, which established company standards including a style guide using the Chicago Manual of Style (CMOS).

Provided improvements to established technical documentation and training materials via Engineering Change Notices (ECN). Monitored several Implant, Physical Vapor Deposition (PVD), and Rapid Thermal Processing (RTP) tools to ensure efficiency, identify trends, and measure performance. Reacted to process deviation and made changes to tools or recipes as needed. Performed basic troubleshooting of tools by identifying and resolving root cause. Collaborated with technicians for tool maintenance and repairs. Promoted a positive culture for safety and environmental programs by adhering to the safety expectations and holding other team members accountable.

Shared valuable information with the team that was related to area changes and procedure updates. Identified defects and suggested enhancements for area improvements. Completed Special Work Requests (SWR) and supported engineering requests. Utilized available resources and tools to recognize potential capacity constraints. Followed priority product and notified area to run it when at step. As a member of Production Control (PC), shipped and received all incoming and outgoing offloads.

Utilized area specific applications and procedures for troubleshooting area issues. Monitored equipment performance and area efficiency. Escalated process deviation to engineering. Provided feedback to appropriate personnel on the performance of the tools or processes. Maintained a high level of process and toolset knowledge, as well as staying current on process changes. Became a resource for training shift team members.

Fielded incoming calls from clients and participants regarding the Flexible Spending Account (FSA). Provided detailed explanation of benefits while logging conversations and documenting issues to prevent future calls. Maintained focus under pressure and defused unsatisfied customers. Retained over twenty clients through de-escalation. Processed claims and created projects while in the phone queue.

Created custom e-blasts for upcoming events. Assisted in planning and photographing of a free kidney screening for those at risk of kidney disease while volunteered at said event. Crafted and implemented a temporary transportation program for dialysis patients.