Krystal Elms

*Supported Director of Online Store Engineering Engagement & Delivery and Program Managers and their teams. *Developed internal systems to address team needs using Agile methodology, JIRA, Confluence and other Apple specific programs. *Organized internal events from, ranging from small team building to organization-wide all hands meetings *Handled calendaring, scheduling and, as needed, running of organizational meetings, including minute taking and deliverable tracking *Developed and implemented organization wide program for project reporting that drastically reduced time and effort as well as cut down on mistakes and misinformation. Several other organizations within the company adopted the system as the benefits became obvious.

*Supported all aspects of project management for multiple consortia (Predictive Safety Testing Consortium, Multiple Sclerosis Outcomes Assessment Consortium, Polycystic Kidney Disease Outcome Consortium & Neonatal Consortium), including managing day-to-day operational aspects of projects and overseeing / tracking project schedules. *Directly supported each consortia’s executive directors, including Chief Scientific Officer, and each consortia team. *Managed all planning and logistics for events around the world and provided on-site support for hundreds of attendees *Scheduled all meetings for Executive Directors and Project Managers, including recurring working group, sub-team, and task force meetings with external members (generally 20+ meetings per week). *Worked directly with contacts at 100+-member organizations across the globe, including pharmaceutical companies, patient advocacy groups, academic partners, contract specialists, and regulatory agencies. *Facilitated preparation of documents for submission to regulatory agencies (FDA, EMA, and PMDA) for review and qualification. *Ensured documents were complete, current, and stored appropriately on consortia Sharepoint websites. *Developed minutes and action items for meetings; followed up on member action items *Maintained membership rolls and member contact information. *Wrote concise and accurate reports, proposals, and other supporting materials. *Identified opportunities and improved consortia and company-wide efficiency around scheduling, document handling, public website, and supply ordering. *Tracked and documented best practices to improve events and public-facing interactions. *Captained several company teams for patient advocacy events, including MS Walk, Everyone Runs - PKD Benefit, etc. *Additionally assisted with any company-wide administrative needs, covering the front desk, helping prepare or clean up from on-site events, etc.

*Maintained overall health of the web department, from following up with many reports to contact with internal departments and external vendors. *Developed, wrote, and edited content for all Summit Hut powered websites. *Served as a point-of-contact within the organization for information and development regarding the web. *Collaborated with Departmental Web Production Team to develop and implement new features. *Worked with hundreds of vendors to ensure accurate, high-quality presentation and excellent relationships on both ends. *Created new system for our Rental Program to improve customer service and staff input. *Produced and implemented training manual for the department. *Improved SEO on public site and streamlined departmental work flow, increasing productivity and drastically reducing errors. *Served as member of assorted charter teams to improve the company, from rental program to standards of environmental accountability. *Tested and fine tuned new programs, as well as contributing in the developing stages. *Provided excellent customer service through unparalleled product knowledge and willingness to take the extra steps to ensure satisfaction.

*Led a variety of outdoor trips ranging from single day climbing to eight day long multi-adventure trips. Taught several educational clinics on outdoor aspects *Created training protocols and managed payroll for all Outdoor Pursuits staff. *Ordered and maintained all equipment. Developed and implemented tracking system for all equipment, improving customer experience and reducing costs. *Planned logistics and implemented trips, ranging from budget creation and advertising to purchasing food and equipment maintenance. Wrote trip itineraries, budgets, and flyers. *Implemented participant evaluations, improving on overall program. *Worked with university legal department to develop appropriate risk management protocol; supervised and trained employees to meet requirements.

*Managed Semiconductor Physics Group and provided administrative support for Dr. Golding. Booked all travel details for both. *Purchased all lab and office equipment, including Dr. Golding’s classroom materials. *Oversaw all grants, including budget creation, departmental and college approval, final proofing, submission, and panel selection for review. *Organized all student transactions, including grades, attendance and extra credit. *Served as Assistant to Physics Graduate Committee, including organizing graduate student applications and keeping minutes from meetings.