krupal matey

associate manager

About

Renowned Design Thinking Practitioner and an ITIL Expert in IT Service Management

Country

india

City

pune

Industry

telecommunications

Skill

prince2, itil certified, service delivery management, project planning, business strategy, negotiation, change management, security incident and event management, strategic planning, microsoft office, team management, sailing, operations management, business development, it infrastructure management, global deployment, telecommunication services, siebel, bfsi, quality auditing, sox compliancy, problem management, release management, it service management, service delivery, pre sales, requirements analysis, crm, software project management

Experience

technical leader

cognizant technology solutions

2010-1 - 2012-11 · 2 yrs 11 mos

associate manager

accenture

2014-5 - Present · 12 yrs 5 mos

infrastructure manager

ibm

2012-12 - 2014-5 · 1 yr 6 mos

technical recovery manager and presales consultant

tech mahindra

2007-1 - 2010-1 · 3 yrs 1 mo

customer technical support engineer

hcl technologies

2005-1 - 2007-1 · 2 yrs 1 mo

* Provisioning of Telecom order on CSS ( Legacy System) * Order Management * Provisioning of PSTN, ISDN2E, Featurelines, ADSL, Routers, Switches, VAS * Number Managemnt and LLU * WLR2 and WLR3 * Equivalence of Inputs * C2M, RFT, T2R