kimberly krol

senior director of customer support

About

Dynamic leader and strategic business partner with significant experience in customer service and technical support team management. Solution-oriented with demonstrated success in rapidly changing environments. Excellent communication skills and unique ability to work effectively with a wide variety of constituencies. Demonstrated excellence in operations leadership and account management. Recognized for operational successes, coaching ability and development of high performing teams. * Leadership * Change Management * Operations * Strategic Planning * Account Management * Team Development and Mentoring * Project Management * Program Execution Contact Info: kimberly_krol@yahoo.com Specialties: Global | Leading strategic growth | Change Management | Customer Service | Account Management | Reporting | Team Management | Business Development | Operations Management | Business Analyst |

Country

united states

City

minneapolis

Industry

education management

Skill

sales operations, leadership, change management, management, solution selling, account management, sales process, salesforce.com, customer service, team building, cross functional team leadership, process improvement, crm, team leadership, b2b, customer satisfaction, business analysis, direct sales, business development, program management, training, sales, strategy, new business development, business intelligence, customer retention, operations management, strategic planning, sales presentations, business process improvement, professional services, key account management, p&l management, call centers, saas, enterprise software, integration, lead generation, negotiation, vendor management, strategic partnerships

Experience

senior director of customer support

illuminate education, inc.

2020-1 - Present · 6 yrs 9 mos

district manager and customer service manager

pitney bowes

1992-10 - 2008-11 · 16 yrs 2 mos

manager, sales support central and senior analyst

pitney bowes

2010-1 - 2014-1 · 4 yrs 1 mo

area solutions manager

pitney bowes

2008-1 - 2010-1 · 2 yrs 1 mo

* Lead team of 12 technical professionals supporting 18 states at 14 sites who provide technical sales support for Systems products through the analysis and design of software-based solutions, application development & product integration. * Partnered with sales leadership at each site to create cohesive sales leadership team and provide continuity for each location. * Managed team to ensure linkage between our customers, the sales force and customer service. * Participated at marketing meetings to communicate corporate direction and team focus. * Coordinated and managed regional development meetings for employees to leverage skills and develop employees. * Continuous communication with the Sales organization, Pitney Bowes Systems engineers and other Customer Service Representatives, is essential. * Coached and led team to provide pre and post-sales support including product demonstrations, application feasibility studies and technical presentations to meet customer needs.