kristy frideres

Manage multiple dynamic and strategic projects across many functional areas and ensure on time execution to support the growth of animal feed ingredient business. Implement strategic projects that support the business needs.

Serve as liaison between IT development staff and operational units to gather detailed requirements and specifications from users, assist in the design and development of technical solutions, and ensure the technical solutions meet the user’s needs.

Works closely with the product owner and sponsors to gather and document requirement, provide time estimates, identify costs, and manage resource capacity, as well as then lead cross-functional teams through the development cycle for new and existing products. Develop project plans, track project execution, manage changes, develop and execute implementation plans. Manage priorities and workload for maintenance teams consisting of internal and external Web Developers as well as Quality Assurance.

* Manage Implementations team that provides client support across multiple product offerings and platforms. * Key Achievements: * Work with clients and sales team to configure and implement enterprise level eBusiness and eLearning Solutions * Understand technology solutions currently available to corporate clients and work within the available options to develop new and innovative solutions * Function as an intermediary between IT organization and the sales team * Coordinate, facilitate, execute, and deliver multiple concurrent implementations * Aid in coordination of mass migration of corporate clients to new platforms * Assist product development related to business requirements, needs and recommended solutions * Training and communication with both internal and external customers, including client demo presentations

* As Account Service Representative, I personally managed book of 60 accounts, which included major companies in the financial services industry, to ensure continuous student and client satisfaction and expand business. Key Achievements: * Supported pre-sales and post sales activities and internal relationships to maximize revenue growth and customer satisfaction. * Identified opportunities for new sales in existing client relationships. * Collaborated across multiple departments to coordinate on-time delivery of projects, promote client satisfaction, and ensure competitive edge for the business line. * Troubleshoot daily issues, concerns and communications between various internal departments to grow client relationships * Identified key process improvements that could increase customer satisfaction, reduce cost, increase efficiencies, and improve accuracy.

* Responsible for cash and collateral activities for structured finance transactions related to $1 billion in monthly payments, including monitoring and investment of balances, monitoring trigger events and ensuring proper funding of accounts in compliance with governing trust documents. * Monitored accounts to ensure prompt completion of trustee duties and to mitigate risk. * Interacted frequently with loan servicing departments, investors, rating agencies and insurers. * Assisted in development of productivity indicators and performance measurements.

Activities and Societies: 3M Business Lab Assistantship