Kristine Anne Bragado, PMP®, CSM, (PMI-ACP)®, (PMI-RMP)®

Transition and Solution 1. Runs complex projects/programs from design and development to production. 2.Defines requirements and plan project lifecycle deployment. 3.Defines resources and schedule for project/program implementation. 4.Create strategies for risk mitigation and contingency planning. 5.Plans and schedule project deliverables, goals, milestones. 6.Directs and oversees project engineering team and manages conflicts within group. 7.Performs team assessments and evaluations. 8.Efficiently identifies and solves project issues. 9.Demonstrates leadership to define requirements for project risk. 10.Develop Requests for Proposals (RFP) for external services. 11.Designs and maintain technical and project documentation. 12.Strong organizational, presentation, and customer service skills. Project Management Procurement • Manage end-to-end contracting process (including RFI/RFQ/RFP’s) for internal customers • Leads supplier selection process and contract negotiations for major contracts • Facilitates cross functional team leadership with appropriate departmental managers • Implements the Supplier Relationship Management (SRM) program across portfolio • Effectively conduct negotiations, develop tender/RFP and implement supplier contracts and agreements • Ensure current and continued compliance with all regulatory requirements, policies and procedures • Achievement orientated, decisive, team and customer oriented, analytical, strong communicator and innovative Admin and Facilities • Maintain project budgets and budget adjustments. • Complete purchase orders and requisitions. • Report and communicate effectively with facilities coordinators and management • Some site visits may be required including; bid walk, progress meetings, punch walk and construction closeout. • Ensure all work is completed in accordance with company construction standards, processes, and procedures. • Ensure that all jobs are maintained in a project tracking system with complete accuracy

PRE-Go Live Stage Responsible for project managing all activities during Transition & successful execution of project. Manage completion of SOW, if required, in coordination with Operations, Legal etc Ensure that project team adheres to EnABLE methodology and deliver all tasks and deliverables Responsible to setup project framework, plan and organize project milestones, key tasks and activities Proactively address and resolve all issues during transitions. Explore best possible resource utilization in terms of skills, availability, personal growth and client needs. Devise solutions appropriately with the help of Solutions and Operations teams while using existing best practices as appropriate. Communicate, interact and manage client end senior management. Conduct program progress/review calls/ tollgate signoff reviews Conduct and attend project/transition planning/review/progress/ calls. Publish Project status report at pre-defined frequency Raise a flag for any issue that might hamper the delivery of the project Report program progress to internal stakeholders, mainly senior management. Handling & solving program escalations. Coordinates with Operations, HR, IT, BCP, Quality Admn teams specific to this Transition until Project handover to Ops. Ensuring Program is performed within Budget, scope and time-lines as defined in the SOW POST - GO Live Stage Track and facilitate pilot/ramp-up, set-up communication plan at this stage Assist Operations to smoothen out any teething issues Suggest corrective measures to meet and exceed SLA’s during and after Transition Ensure that the project team delivers all tasks, list and plan for any pending tasks Prepare list of residual risks, if any Ensuring Program is completed within Budget, scope and time-lines as defined in the SOW, provide an explanation where missed Prepare the lessons learnt document Prepare Handover documents and handover to Operations

Specialties: SOW, RFP, ERF, HR-ER, Performance Management, Operations Initiatives, Operation Management, Client Interfacing, Transition and Implementation, Financial: Billing & Revenue, Training & Quality and Six Sigma. Has 5 active processes for managing performance, NPS (Net Promoter Score) Employee Retention, Increase Sales Revenue in Infosys BPO. Transitioned 2 Clients and Handed 100% of Operations in site 1 Infosys BPO. * Span of Control : Manages 6-7 team leads with 90-110 billable Full-time employees (FTEs) + buffer * Operations: • Resource Planning (People, Infrastructure etc), resource optimization • Resource Training • Quality Planning (QC/QA) • Performance Planning & Management • Talent Management (People Mgmt) • SLA Compliance • Process Compliance • Work Allocation • Customer Interaction • Governance Compliance • Knowledge Management • Process Reeingineering • Audits & Compliance * Contract Management * Client Relationship Management * Revenue Enhancement * Drive transformation projects in the account; Business Value Articulation case studies * Business Transition Coordination; Resource Planning

Manage 8-9 Lab Support Leads and their respective teams. Manage shift of about 80 - 100 agents from Process Training Ensure that all up-training for Sales, VA, Product and QA are strictly followed. Coordinate with Quality Department to identify major key areas for improvement by generating Pareto Analysis. Conducts Performance Planning that results in mutual understanding of what Leads is to be doing during the next period of time. Includes setting objectives and standards of performance. Attendance in calibration sessions Reward & Recognize people in the team on regular, structured and timely basis Grooming people in the team to take on higher responsibilities Retention of TOP 30% CCS performers Ensure thorough and complete Integrity training and education for your team with zero tolerance of IBM Business Conduct Guidelines violations Ensure a positive performance climate; listen to employees, address their issues and help employees succeed in IBM's matrix environment. Key Achievements: * Consistent top 20% of Assistant Manager ranking. * Created process flow and procedure for transition Lab which made transitioning smooth and sound. * 0% team Attrition

Manage 20-30 customer service representatives. Set goal and targets to the team as required by the client. Reports system issues to IT that may hamper the smooth flow of production. Monitors calls to check on accuracy of sales pitch. Validates sales generated per agent on a daily basis before sending report to the client. Attends conference calls once a week to discuss updates and issues on the account. Key Achievements: * My team became rank #1 in Sales * 0% Team attrition * 100% rate in of all trainees in Process Training

Conduct outbound phone sales to businesses and consumers in roducts and services on behalf of Touch Asia's Clients. Immequire for Hire (IQ for Hire)