Kristine Gulbe
Country Managing Director at Ayvens Finland @ Ayvens
About
16 years of experience in the automotive and leasing industry | Business development in Eastern Europe and North and South America markets | Working experience in HUB and matrix structured organization | Led teams of up to 10 direct reports My most substantial advantage is the prooved ability to streamline and systematize the business operations. Step by step, I can turn chaos into a system of clear, understandable, and effective processes, thus building a firm basis for further business development. My structured mindset, strategic vision, and hands-on approach have contributed to achieve significant savings. My credo is "Constantly in motion". I have continuously been developing professionally, setting challenging business goals and achieving them, exploring new markets and developing strong teams. I lead teams by example and engagement. Talented people and teamwork that brings results are my primary source of energy. I follow the values of collaboration, loyalty, commitment, and striving for excellence.
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Finland
Automotive
Country Management, Director level, Strategic Thinking, Customer Service Management, Business Process Improvement, HR Management, Automotive, Business Planning, Business Strategy, Sales, Sales Management, Product Development, New Business Development, Fleet Management, Sales Process, B2B, Marketing Strategy, Change Management, Team Building, Customer Service
Experience
Country Managing Director at Ayvens Finland
Ayvens
Finland
Country Managing Director
Ayvens
Lima, Peru
Business development according to group regulations and strategies | Supervising Sales, Operations, Legal, Finance, and Business Development teams | Budget and business planning and reporting | Building short- and long-term strategy | HR management, including recruitment process management and supervision of global and local projects
General Manager
ALD Automotive Perú
Lima, Peru
Business development according to group regulations and strategies | Supervising Sales, Operations, Legal, Finance, and Business Development teams | Budget and business planning and reporting | Building short- and long-term strategy | HR management, including recruitment process management and supervision of global and local projects Accomplishments: Reached the lowest employee rotation rate during the last years: 38% to 15% Deployed a data-driven decision-making process by implementing business support dashboards Ensured financial results in line with a business plan Improved NPS score 27 vs 20 Closed delayed financial statements Embedded external and internal audit recommendations
Customer Experience Director
ALD Automotive México
Mexico City Area, Mexico
Customer relations maintenance and supervision I Customer NPS growth | Deployment of regulatory documents and best practices | The level-up usage of group applications | Service penetration increase Accomplishments: Implemented the reinsurance program Ensured smooth move from office to remote work in one week Increased operational efficiency Raised the usage of customer-centric group application SF by 30% Reduced average response time 25 to 9
Project Manager
ALD Automotive SIA
Latvia
Operations Director
ALD Automotive Russia
Russian Federation
Procurement, regional network, logistics, maintenance, CS and insurance | Customer satisfaction level | Operational efficiency | Corporate regulatory documents | Direct costs | Team development towards proactiveness and innovativeness | Regional network support and development Accomplishments: NPS improved by 15% every year Reached the record year in logistics: 10k units turnover during one year with the same number of employees Ensured 1M EUR savings within the year 2017 due to a solid tender execution plan Ensured 15% savings on the insurance program Implemented the group reinsurance program Improved data quality by reducing the number of mistakes on critical elements from 20% to 5%
Country Manager
ALD Automotive
Vilnius
Supervising Sales, Operations and Finance | Budget and business planning and reporting | Building short- and long-term strategies | HR management, including recruitment process | Implementation of group applications/BO tools
Customer Service Supervisor | Baltic Customer Service Coordinator
ALD Automotive SIA
Latvia
Day-to-day Customer Service coordination | Customer loyalty furtherance | Supplier network development | Internal control functions | Streamlining internal CS process among the Baltic branches Accomplishments: Highest and second-best rating in Internal audit missions in 2007 and 2009 Implemented Group back office applications Outstanding results of Customer satisfaction survey: 90% of satisfied customers General Manager’s Award “Employee of the year 2008” for significant contribution to Baltic CS development
Full Service Leasing product specialist
Swedbank
Riga
Leasing administration department manager
Swedbank
Riga
Administrator in Leasing Administration Department
Swedbank
Riga
Education
Latvijas Universitate
Management and Economic
Kristine Gulbe's Contact Information
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