Kristine Gomez
Front Office Manager @ Holiday Inn Kingston Waterfront
About
I have over five years of experience in customer-centered service, across sectors including hospitality and business process outsourcing. Currently, I work as a Guest Service Representative and complete an internship as a Housekeeping Supervisor at Hilton Downtown Toronto. In my previous role as a Training Specialist, I managed three international accounts and consistently ranked number 1 at our site. My former Training Manager described me as result-driven and passionate about leading a team.
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Canada
Hospitality
Budgeting and cost control, Revenue management awareness, Staffing, hiring, and talent development, team leadership, coaching, and motivation, Conflict resolution, decision-making and performance management, Strong leadership and team management skills, Ability to multitask and perform well in a fast-paced environment, Strong problem-solving and decision-making skills, Attention to detail and financial awareness, Cross-functional Team Leadership, Department Supervision, Duty Management, Team Leadership, E-Learning, Red Cross Certified, wine 101, Professional Skills, Hospitality Industry, Property Management Systems, Professional Services, Body Language
Experience
Front Office Manager
Holiday Inn Kingston Waterfront
Kingston, Ontario, Canada
Oversees all front office operations, including staffing and hiring talent, ensuring exceptional guest service, leading and developing the team, managing budgets and revenue-related processes, coordinating with other departments, and maintaining brand standards to drive operational efficiency and guest satisfaction.
Assistant Front Office Manager
Holiday Inn Kingston Waterfront
Kingston, Ontario, Canada
Supports daily front office operations by ensuring exceptional guest service, supervising and motivating the team, coordinating with other departments, assisting with financial and administrative tasks, and stepping in for the Front Office Manager when needed to maintain smooth and efficient operations.
Duty Manager
Holiday Inn Kingston Waterfront
Kingston, Ontario, Canada
Housekeeping Lead
Hilton Toronto
Canada
Guest Service Representative
Hilton
Toronto, Ontario, Canada
Training Specialist
VXI Global Solutions
Philippines
Trained and mentored new personnel hired to fulfill various roles related to customer service. Handle customer complaints, provide appropriate solutions and follow communication procedures, guidelines and policies.
Front Desk Receptionist
Prime city resorts hotel
Philippines
Greeted guest on the front desk and engaging pleasant conversation. Managing check in and check out. Attending guest concerns.
Assistant Event Coordinator
Holy Angel Travel Services
Philippines
Front Desk Receptionist
Mt. Olympus Resort & Theme Park
United States
Education
Holy Angel University
Hospitaly Management
Centennial College
Hospitality Hotel Operations Management
Builds knowledge and hands-on practice which helps prepares me for my future.
Holy Angel University
Hospitality and Tourism Managent
Kristine Gomez's Contact Information
Phone
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