Kristína Bačová

Coordinator for internal transformation processes of transparency, communication, efficiency, and data management. Implementation of strategy plan within Region Europe. Advisor for internal regulations, policies, and control systems. Creator of internal events and ESG programs.

Established and accompanied business trade forums, government delegations, and daily events. Prepared and directed opening ceremonial of Slovak pavilion and the Slovak national day. Led the construction preparation of the Slovak pavilion, daily event venues, and physical exhibits. Secured daily based emerges of delegations, exhibitors, and pavilion & entertainment staff. Developed trusted relationships with the pavilion commissioners, stakeholders, and business representatives.

Provided support for the project organization; tasks included vendor management, contract preparations, planning, arranging, organizing, and establishment of new data related to projects. Prepared cost estimation and budget development for individual projects up to 500k revenue, monitor, track, and manage team tasks/executions against established deliverables, plans, and objectives. Managed to win key tenders by strategized coordination encountering company goals and deadlines. Worked directly in ORCHESTRA software, Silver Winner of Global Eventex Awards. Client highlights: Kaufland, SIEA, Pohoda Festival, The Ministry of Labor, Social Affairs and Family of the Slovak Republic

Ran promotional activities and paid social media campaigns on sites of Facebook, Instagram, and LinkedIn, with over 2k followers. Boosted strong relationships with customers, partners, and industry experts to ensure that event exposition represents the Vision Factory brand and is always professional.

Monitored and analyzed competitive marketing activities and further evaluated them by channels, networks, and brands. Additionally, tasks on daily basis were related to price monitoring, photo reporting of JTI as well as competitors' activities, and process and evaluation of feedback from sales representatives. Furthermore, presented developments at conferences on a weekly basis, and cooperated on other ongoing projects within the Trade Marketing department.

Main tasks represented daily developments of housekeeping staff schedules, purchases of cleaning supplies and equipment, and daily communication with hotel guests who had specific housekeeping needs. Performed coordination of housekeeping needs with other hotel departments and performed cleaning tasks when staff didn't show up for work or the team was shorthanded.

Ensured safeguard of the smooth running of the main entrance at the festival and provided customer support while confidently dealing with the public, approximately 45k guests. Provided general information, validation of pre-paid tickets, and provided directions.

Managed venue settings, ensured the team was present, and performed their duties correctly. Further, I controlled guests' tickets and greeted the public at the venue entrances, opened and closed shows, managed queues, and provided information and assistance to up 30k guests per day. I was the point of escalation for customers, dealt with issues or escalated them to the event/venue management when necessary, and dealt efficiently with any problems, queries, and complaints arising from the public.

Ensured the smooth running of F&B processes at the venue, handled requests and queries, and delivered an effective and exceptional service to guests at all times. Secured efficient and safe delivery of all food and beverage orders in line with the guest expectations. Assured over 30k of guests' satisfaction and dealt with guests´ complaints in a friendly and efficient manner, participated in daily rotating roles with the kitchen staff in accordance with hygiene and safety regulations, and provided accurate and efficient cash handling, monitored supplies, and control inventory.

Acquired skills to professionally perform tasks related to destination governance, tourism cultures, market communication, and innovation in a tourism context. Ability to demonstrate professional insight in development trends in national and international tourism. Key learnings: Tourism Destination Challenges & Analysis, Encounters - Sociological and Anthropological approaches, Tourism Development & Innovation & Policy, Market Communication Elective modules: Cultures, Societies, and Histories of the Peoples of the Arctic

Acquired skills to professionally perform problem solutions in Startups or companies related to innovation or entrepreneurship, ability to implement creative and innovative processes as the selection of systems and tools within sales, marketing, and economics. Key learnings: Creative and Innovative process, Science of Theory and Methodology, Project Management and Network, Change Management, Business operations

Semester exchange studies. Courses: Academic Training Practicum, Academic Training Course, Business Management, Advanced Studies in Hospitality Management

Acquired skills to professionally perform development, plan, realization, and provision of Experience Services nationally and internationally in companies and organizations in the field of Service, Hospitality and Business Tourism Management as well as Hotels and Restaurants. Key learnings: Service and Experience Management, Business Understanding, Cooperation & Relations, Business Development